Resolved after 4 hours 47 minutes, on January 25, 2024.
At 10:06 AM PST on Thursday, January 25, 2024, reports emerged regarding challenges faced by customers in processing credit card transactions through RoomKeyPMS Payments. Our Product & Development team promptly launched an investigation and identified that Microsoft Azure experienced degradation in one of its components. Subsequently, our team implemented a change with additional backup measures to our technical infrastructure to prevent such incidents from recurring. As a result, transaction processing improved by 2:47 PM PST. We sincerely apologize for any inconvenience caused and appreciate your understanding. A comprehensive investigation is currently in progress to gather further details about the incident.
Update timeline
- resolved Jan 26, 2024, 06:41 PM UTC
At 10:06 AM PST on Thursday, January 25, 2024, reports emerged regarding challenges faced by customers in processing credit card transactions through RoomKeyPMS Payments. Our Product & Development team promptly launched an investigation and identified that Microsoft Azure experienced degradation in one of its components. Subsequently, our team implemented a change with additional backup measures to our technical infrastructure to prevent such incidents from recurring. As a result, transaction processing improved by 2:47 PM PST. We sincerely apologize for any inconvenience caused and appreciate your understanding. A comprehensive investigation is currently in progress to gather further details about the incident.
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