Rocket.net Outage History

Started Jul 13, 2026, 07:18 AM UTC· resolved Jul 14, 2026, 08:54 AM UTC

1. investigating Jul 13, 2026, 07:18 AM UTC

   We are currently investigating an issue affecting services in the Frankfurt region. Our engineering team is actively working to identify the cause and restore normal service. We will provide updates as more information becomes available.

2. investigating Jul 13, 2026, 07:50 AM UTC

   A fix has been identified and applied. Services in the Frankfurt region are currently recovering, and we are monitoring the environment closely as systems return to normal operation. We will continue to provide updates as recovery progresses and confirm once the issue is fully resolved. Thank you for your patience and understanding.

3. investigating Jul 13, 2026, 10:33 AM UTC

   We are continuing to investigate the issue affecting the Frankfurt region. Our engineering team is actively working to identify the cause and restore normal service. We understand the impact this is having and are treating this as a priority. We will continue monitoring the situation closely and provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

4. investigating Jul 13, 2026, 01:36 PM UTC

   Our team is still working to resolve issues affecting Frankfurt 30. We sincerely appreciate your patience in the meantime.

5. investigating Jul 13, 2026, 03:53 PM UTC

   Thank you for your continued patience. Recovery efforts are still underway, and our team is working tirelessly until this is resolved.

6. resolved Jul 14, 2026, 08:54 AM UTC

   The service disruption affecting the Frankfurt 30 node has been fully resolved. Our Engineering team has completed the necessary recovery actions, and affected services have returned to normal operation. We are continuing to monitor the environment closely to ensure stability and will investigate any remaining isolated issues if reported. We apologize for the disruption and appreciate the patience and understanding of our customers while we worked to restore service.

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Started Jul 11, 2026, 07:45 AM UTC· resolved Jul 11, 2026, 12:09 PM UTC

1. investigating Jul 11, 2026, 07:45 AM UTC

   We are investigating a network connectivity issue affecting our Sydney infrastructure. Customers may experience intermittent connectivity while our team works with our network provider to resolve the issue. We are actively monitoring the situation and will provide updates as more information becomes available.

2. resolved Jul 11, 2026, 12:09 PM UTC

   The network connectivity issue affecting our Sydney infrastructure has been resolved. Services have returned to normal operation, and we are continuing to monitor the environment to ensure stability.

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Started Jul 08, 2026, 10:09 PM UTC· resolved Jul 08, 2026, 10:46 PM UTC

1. investigating Jul 08, 2026, 10:09 PM UTC

   We are currently investigating an issue affecting access to the hosting control panel on multiple servers across our platform. Some customers may experience errors when attempting to log in or access their hosting management interface. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. resolved Jul 08, 2026, 10:46 PM UTC

   The control panel access issue affecting some customers has been resolved. Our team has implemented the fix and confirmed that access has been restored. We will continue monitoring the platform to ensure stability. Thank you for your patience and understanding.

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Started Jul 06, 2026, 12:03 PM UTC· resolved Jul 06, 2026, 12:07 PM UTC

1. resolved Jul 06, 2026, 12:07 PM UTC

   The issue affecting servers in the London region has been resolved. Services are now fully operational. Our team has restored normal connectivity and performance, and we are actively monitoring the environment to ensure continued stability. We will continue to observe systems closely to confirm there are no further disruptions.

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Started Jun 30, 2026, 06:06 AM UTC· resolved Jun 30, 2026, 09:48 AM UTC

1. investigating Jun 30, 2026, 06:06 AM UTC

   Earlier today, we experienced an unexpected infrastructure-related service disruption affecting one of our hosting servers in Frankfurt location. As a result, some websites hosted on the affected server experienced intermittent downtime or degraded performance. Our engineering team responded immediately, restored the affected services, and performed additional validation and integrity checks to ensure the environment was fully stabilized. All affected services have now been restored and are operating normally. **Timeline** 10:58 EST – Monitoring detected an issue affecting core infrastructure services on the server. 11:05 EST – Engineering began investigating and initiated recovery procedures. 11:48 EST – Core services were successfully restored, and websites began coming back online. 00:58 EST – All services have been fully restored. Additional maintenance, data integrity verification, and health checks were performed to ensure service stability. **Customer Impact** Customers hosted on the affected server may have experienced: Temporary website unavailability Intermittent slow response times Brief database connectivity errors No customer action is required. **Root Cause** The incident was caused by an unexpected issue affecting a critical infrastructure service on the server. Once identified, our engineers performed recovery procedures and completed additional validation to ensure the environment returned to a healthy state. **Resolution** Our engineering team has successfully restored the core infrastructure services and recovery efforts are ongoing. While the majority of affected websites are now back online, a small number of sites may still experience intermittent issues as we complete final validation and recovery tasks. We are actively monitoring the environment and working to restore full service as quickly as possible. This status page will be updated as new information becomes available. We appreciate your patience and understanding while we continue our recovery efforts.

2. resolved Jun 30, 2026, 09:48 AM UTC

   The issue affecting our infrastructure has now been fully resolved. All systems are back online and operating normally. We have completed stability checks and confirm that services are functioning as expected. We sincerely apologize for the disruption and thank you for your patience while we worked to restore services.

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Started Jun 10, 2026, 09:31 AM UTC· resolved Jun 10, 2026, 05:32 PM UTC

1. investigating Jun 10, 2026, 09:31 AM UTC

   We are currently investigating an issue affecting connectivity to one of our hosting infrastructure components. At this time, some services may be unreachable or experiencing degraded performance. This may impact access via SSH, websites, or other hosted services depending on where they are located. Impact: Intermittent or full service unavailability for affected customers Possible connection issues (including SSH and web access) Our infrastructure team is actively working to identify and resolve the issue. The disruption is related to a lower-level hardware/network component within our hosting environment. We are monitoring the situation closely and working to restore full service stability as quickly as possible. No customer action is required at this time. We will share updates as soon as more information becomes available or service is fully restored. Thank you for your patience and understanding.

2. investigating Jun 10, 2026, 10:12 AM UTC

   We are continuing to investigate and resolve the ongoing connectivity issue affecting some tor01.onrocket.com server A drive-level repair operation is currently in progress on the affected system. Once this process is completed, we will provide the next update with further details and progress confirmation. Current status Repair operations are ongoing Services remain impacted for some customers Our engineering team is actively working to restore full stability as quickly as possible We appreciate your continued patience and will share another update as soon as more information becomes available.

3. resolved Jun 10, 2026, 12:07 PM UTC

   Hi, We wanted to provide you with an update regarding the recent service disruption. Our infrastructure team has confirmed that the affected host system is now back online, and the server has been successfully restored. Services should now be accessible again. We recommend verifying your website and any associated services from your side to ensure everything is functioning as expected. Our team will continue to monitor the environment closely to ensure ongoing stability. If you notice any remaining issues or have any concerns, please let us know, and we'll be happy to assist. Thank you for your patience and understanding throughout this incident.

4. investigating Jun 10, 2026, 12:29 PM UTC

   Hi, We wanted to provide you with another update regarding the recent service disruption. The affected server has now been brought back online, and connectivity has been restored. However, our team has identified an issue affecting database services on the server, which may still impact website functionality for some customers. Our infrastructure team is actively investigating and working to resolve the database-related issue as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as we have more information. We apologize for the continued inconvenience and appreciate your patience while we work towards a full resolution. Thank you for your understanding.

5. investigating Jun 10, 2026, 01:32 PM UTC

   We want to provide an update on the ongoing service recovery process. The affected server has been restored and is now back online. However, we are currently working on database restoration, which is still in progress. Current status: Server connectivity: Restored ✅ Database services: Restoration in progress ⏳ Some websites may still experience limited functionality or database-related errors until the restoration process is fully completed. Our infrastructure team is actively working to bring all services back to full operational state as quickly as possible. We will share the next update as soon as the database restoration is completed or if there are any further developments. Thank you for your patience and understanding.

6. resolved Jun 10, 2026, 08:32 PM UTC

   We've now resolved the incident. Thanks for your patience.

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Started May 01, 2026, 05:50 AM UTC· resolved May 05, 2026, 10:07 PM UTC

1. investigating May 01, 2026, 05:50 AM UTC

   Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customer

2. resolved May 05, 2026, 10:07 PM UTC

   Operations are and have been back to normal. This incident is resolved.

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Started Apr 28, 2026, 09:08 PM UTC· resolved Apr 29, 2026, 10:27 AM UTC

1. investigating Apr 28, 2026, 09:08 PM UTC

   Due to a worldwide cPanel exploit, some of our data centers are blocking ports affecting our API at the network layer. We expect this to be resolved shortly. With that said, we are completely protected and unaffected by the cPanel exploit as these services are not exposed on our platform. Ref: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

2. investigating Apr 29, 2026, 04:41 AM UTC

   cPanel has updated their incident response with a patch and our team is actively applying this update where applicable. Importantly, your website availability and core services are fully operational and we remain completely protected as these services are not exposed on our platform. We will continue to provide updates as progress is made and will confirm once full access has been fully restored. Thank you for your patience and understanding while we work to resolve this matter.

3. resolved Apr 29, 2026, 10:27 AM UTC

   The incident affecting Rocket.net API and UI services has been fully resolved. A security-related issue involving a cPanel vulnerability impacted certain network-layer services due to precautionary blocking measures across some data centers. A vendor-provided patch has now been applied, and all systems have been restored to normal operation. https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026 All services, including website availability and core hosting infrastructure, remained operational throughout the incident and were not directly affected.

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Started Apr 16, 2026, 07:48 AM UTC· resolved Apr 16, 2026, 09:59 AM UTC

1. resolved Apr 16, 2026, 09:59 AM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Feb 19, 2026, 01:01 PM UTC· resolved Feb 19, 2026, 01:46 PM UTC

1. resolved Feb 19, 2026, 01:46 PM UTC

   Cloudflare has resolved the incident. Thanks for your patience.

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Started Feb 09, 2026, 12:33 AM UTC· resolved Feb 09, 2026, 12:44 AM UTC

1. resolved Feb 09, 2026, 12:44 AM UTC

   Our engineers have confirmed that the issue has now been resolved. We want to thank our clients again for the patience they've had whilst our team was working on this resolution and apologize for any inconveniences caused. If you have further issues please don't hesitate to contact us.

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Started Feb 05, 2026, 11:54 AM UTC· resolved Feb 11, 2026, 10:57 PM UTC

1. resolved Feb 17, 2026, 10:57 PM UTC

   Our infrastructure team have confirmed that the issue has been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you notice any further issues with your services, please don't hesitate to contact us.

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Started Feb 04, 2026, 05:30 PM UTC· resolved Feb 04, 2026, 05:57 PM UTC

1. resolved Feb 04, 2026, 05:57 PM UTC

   We are glad to report that the incident is now resolved.

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Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 09:22 AM UTC

1. resolved Dec 05, 2025, 09:22 AM UTC

   We are glad to report that Cloudflare has resolved the issue and sites are back online.

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Started Nov 18, 2025, 12:07 PM UTC· resolved Nov 18, 2025, 02:47 PM UTC

1. resolved Nov 18, 2025, 02:47 PM UTC

   Cloudflare has posted the following update: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

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Started Oct 29, 2025, 04:38 PM UTC· resolved Oct 29, 2025, 07:57 PM UTC

1. resolved Oct 29, 2025, 07:57 PM UTC

   Our vendor, Leaseweb, has replaced the failing switch and things should be normalizing now. We will provide a full RCA once Leaseweb makes it available. We are also prioritizing moving these servers into our own data centers to avoid such unacceptable resolution times in the future.

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Started Oct 28, 2025, 12:02 PM UTC· resolved Oct 28, 2025, 05:57 PM UTC

1. resolved Oct 28, 2025, 05:57 PM UTC

   This incident has been resolved. Should your site experience any issues, please don't hesitate to reach out to our support team. Thank you.

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Started Oct 23, 2025, 09:44 AM UTC· resolved Oct 23, 2025, 10:48 AM UTC

1. resolved Oct 23, 2025, 10:48 AM UTC

   This issue has been resolved by the data center and all functionality has returned to normal.

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