Is Rocket.net down?

We are currently investigating an issue affecting connectivity to one of our hosting infrastructure components. At this time, some services may be unreachable or experiencing degraded performance. This may impact access via SSH, websites, or other hosted services depending on where they are located. Impact: Intermittent or full service unavailability for affected customers Possible connection issues (including SSH and web access) Our infrastructure team is actively working to identify and resolve the issue. The disruption is related to a lower-level hardware/network component within our hosting environment. We are monitoring the situation closely and working to restore full service stability as quickly as possible. No customer action is required at this time. We will share updates as soon as more information becomes available or service is fully restored. Thank you for your patience and understanding.

We are continuing to investigate and resolve the ongoing connectivity issue affecting some tor01.onrocket.com server A drive-level repair operation is currently in progress on the affected system. Once this process is completed, we will provide the next update with further details and progress confirmation. Current status Repair operations are ongoing Services remain impacted for some customers Our engineering team is actively working to restore full stability as quickly as possible We appreciate your continued patience and will share another update as soon as more information becomes available.

Hi, We wanted to provide you with an update regarding the recent service disruption. Our infrastructure team has confirmed that the affected host system is now back online, and the server has been successfully restored. Services should now be accessible again. We recommend verifying your website and any associated services from your side to ensure everything is functioning as expected. Our team will continue to monitor the environment closely to ensure ongoing stability. If you notice any remaining issues or have any concerns, please let us know, and we'll be happy to assist. Thank you for your patience and understanding throughout this incident.

Hi, We wanted to provide you with another update regarding the recent service disruption. The affected server has now been brought back online, and connectivity has been restored. However, our team has identified an issue affecting database services on the server, which may still impact website functionality for some customers. Our infrastructure team is actively investigating and working to resolve the database-related issue as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as we have more information. We apologize for the continued inconvenience and appreciate your patience while we work towards a full resolution. Thank you for your understanding.

We want to provide an update on the ongoing service recovery process. The affected server has been restored and is now back online. However, we are currently working on database restoration, which is still in progress. Current status: Server connectivity: Restored ✅ Database services: Restoration in progress ⏳ Some websites may still experience limited functionality or database-related errors until the restoration process is fully completed. Our infrastructure team is actively working to bring all services back to full operational state as quickly as possible. We will share the next update as soon as the database restoration is completed or if there are any further developments. Thank you for your patience and understanding.

We've now resolved the incident. Thanks for your patience.

Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customer

Operations are and have been back to normal. This incident is resolved.

Due to a worldwide cPanel exploit, some of our data centers are blocking ports affecting our API at the network layer. We expect this to be resolved shortly. With that said, we are completely protected and unaffected by the cPanel exploit as these services are not exposed on our platform. Ref: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

cPanel has updated their incident response with a patch and our team is actively applying this update where applicable. Importantly, your website availability and core services are fully operational and we remain completely protected as these services are not exposed on our platform. We will continue to provide updates as progress is made and will confirm once full access has been fully restored. Thank you for your patience and understanding while we work to resolve this matter.

The incident affecting Rocket.net API and UI services has been fully resolved. A security-related issue involving a cPanel vulnerability impacted certain network-layer services due to precautionary blocking measures across some data centers. A vendor-provided patch has now been applied, and all systems have been restored to normal operation. https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026 All services, including website availability and core hosting infrastructure, remained operational throughout the incident and were not directly affected.

We've now resolved the incident. Thanks for your patience.