Temporary Service Disruption – Frankfurt Region

Update timeline

1. investigating Jun 30, 2026, 06:06 AM UTC

   Earlier today, we experienced an unexpected infrastructure-related service disruption affecting one of our hosting servers in Frankfurt location. As a result, some websites hosted on the affected server experienced intermittent downtime or degraded performance. Our engineering team responded immediately, restored the affected services, and performed additional validation and integrity checks to ensure the environment was fully stabilized. All affected services have now been restored and are operating normally. **Timeline** 10:58 EST – Monitoring detected an issue affecting core infrastructure services on the server. 11:05 EST – Engineering began investigating and initiated recovery procedures. 11:48 EST – Core services were successfully restored, and websites began coming back online. 00:58 EST – All services have been fully restored. Additional maintenance, data integrity verification, and health checks were performed to ensure service stability. **Customer Impact** Customers hosted on the affected server may have experienced: Temporary website unavailability Intermittent slow response times Brief database connectivity errors No customer action is required. **Root Cause** The incident was caused by an unexpected issue affecting a critical infrastructure service on the server. Once identified, our engineers performed recovery procedures and completed additional validation to ensure the environment returned to a healthy state. **Resolution** Our engineering team has successfully restored the core infrastructure services and recovery efforts are ongoing. While the majority of affected websites are now back online, a small number of sites may still experience intermittent issues as we complete final validation and recovery tasks. We are actively monitoring the environment and working to restore full service as quickly as possible. This status page will be updated as new information becomes available. We appreciate your patience and understanding while we continue our recovery efforts.

2. resolved Jun 30, 2026, 09:48 AM UTC

   The issue affecting our infrastructure has now been fully resolved. All systems are back online and operating normally. We have completed stability checks and confirm that services are functioning as expected. We sincerely apologize for the disruption and thank you for your patience while we worked to restore services.