Rocket.net API and UI - Degraded

Update timeline

1. investigating Apr 28, 2026, 09:08 PM UTC

   Due to a worldwide cPanel exploit, some of our data centers are blocking ports affecting our API at the network layer. We expect this to be resolved shortly. With that said, we are completely protected and unaffected by the cPanel exploit as these services are not exposed on our platform. Ref: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

2. investigating Apr 29, 2026, 04:41 AM UTC

   cPanel has updated their incident response with a patch and our team is actively applying this update where applicable. Importantly, your website availability and core services are fully operational and we remain completely protected as these services are not exposed on our platform. We will continue to provide updates as progress is made and will confirm once full access has been fully restored. Thank you for your patience and understanding while we work to resolve this matter.

3. resolved Apr 29, 2026, 10:27 AM UTC

   The incident affecting Rocket.net API and UI services has been fully resolved. A security-related issue involving a cPanel vulnerability impacted certain network-layer services due to precautionary blocking measures across some data centers. A vendor-provided patch has now been applied, and all systems have been restored to normal operation. https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026 All services, including website availability and core hosting infrastructure, remained operational throughout the incident and were not directly affected.