Rocket.net Outage History

Rocket.net is up right now

Rocket.net had 27 outages in the last 2 years totaling 400h 7m of downtime — averaging 1.1 incidents per month.

There were 27 Rocket.net outages since August 4, 2025 totaling 400h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rocket.net

Major July 13, 2026

Frankfurt Region Service Investigation

Detected by Pingoru
Jul 13, 2026, 07:18 AM UTC
Resolved
Jul 14, 2026, 08:54 AM UTC
Duration
1d 1h
Timeline · 6 updates
  1. investigating Jul 13, 2026, 07:18 AM UTC

    We are currently investigating an issue affecting services in the Frankfurt region. Our engineering team is actively working to identify the cause and restore normal service. We will provide updates as more information becomes available.

  2. investigating Jul 13, 2026, 07:50 AM UTC

    A fix has been identified and applied. Services in the Frankfurt region are currently recovering, and we are monitoring the environment closely as systems return to normal operation. We will continue to provide updates as recovery progresses and confirm once the issue is fully resolved. Thank you for your patience and understanding.

  3. investigating Jul 13, 2026, 10:33 AM UTC

    We are continuing to investigate the issue affecting the Frankfurt region. Our engineering team is actively working to identify the cause and restore normal service. We understand the impact this is having and are treating this as a priority. We will continue monitoring the situation closely and provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

  4. investigating Jul 13, 2026, 01:36 PM UTC

    Our team is still working to resolve issues affecting Frankfurt 30. We sincerely appreciate your patience in the meantime.

  5. investigating Jul 13, 2026, 03:53 PM UTC

    Thank you for your continued patience. Recovery efforts are still underway, and our team is working tirelessly until this is resolved.

  6. resolved Jul 14, 2026, 08:54 AM UTC

    The service disruption affecting the Frankfurt 30 node has been fully resolved. Our Engineering team has completed the necessary recovery actions, and affected services have returned to normal operation. We are continuing to monitor the environment closely to ensure stability and will investigate any remaining isolated issues if reported. We apologize for the disruption and appreciate the patience and understanding of our customers while we worked to restore service.

Read the full incident report →

Major July 11, 2026

Sydney Network Connectivity Issue

Detected by Pingoru
Jul 11, 2026, 07:45 AM UTC
Resolved
Jul 11, 2026, 12:09 PM UTC
Duration
4h 24m
Timeline · 2 updates
  1. investigating Jul 11, 2026, 07:45 AM UTC

    We are investigating a network connectivity issue affecting our Sydney infrastructure. Customers may experience intermittent connectivity while our team works with our network provider to resolve the issue. We are actively monitoring the situation and will provide updates as more information becomes available.

  2. resolved Jul 11, 2026, 12:09 PM UTC

    The network connectivity issue affecting our Sydney infrastructure has been resolved. Services have returned to normal operation, and we are continuing to monitor the environment to ensure stability.

Read the full incident report →

Major July 8, 2026

Control Panel Access Issues

Detected by Pingoru
Jul 08, 2026, 10:09 PM UTC
Resolved
Jul 08, 2026, 10:46 PM UTC
Duration
37m
Timeline · 2 updates
  1. investigating Jul 08, 2026, 10:09 PM UTC

    We are currently investigating an issue affecting access to the hosting control panel on multiple servers across our platform. Some customers may experience errors when attempting to log in or access their hosting management interface. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Jul 08, 2026, 10:46 PM UTC

    The control panel access issue affecting some customers has been resolved. Our team has implemented the fix and confirmed that access has been restored. We will continue monitoring the platform to ensure stability. Thank you for your patience and understanding.

Read the full incident report →

Major July 6, 2026

London Region Servers

Detected by Pingoru
Jul 06, 2026, 12:03 PM UTC
Resolved
Jul 06, 2026, 12:07 PM UTC
Duration
3m
Timeline · 1 update
  1. resolved Jul 06, 2026, 12:07 PM UTC

    The issue affecting servers in the London region has been resolved. Services are now fully operational. Our team has restored normal connectivity and performance, and we are actively monitoring the environment to ensure continued stability. We will continue to observe systems closely to confirm there are no further disruptions.

Read the full incident report →

Major May 1, 2026

Delays in Support Response

Detected by Pingoru
May 01, 2026, 05:50 AM UTC
Resolved
May 05, 2026, 10:07 PM UTC
Duration
4d 16h
Timeline · 2 updates
  1. investigating May 01, 2026, 05:50 AM UTC

    Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customer

  2. resolved May 05, 2026, 10:07 PM UTC

    Operations are and have been back to normal. This incident is resolved.

Read the full incident report →

Major April 28, 2026

Rocket.net API and UI - Degraded

Detected by Pingoru
Apr 28, 2026, 09:08 PM UTC
Resolved
Apr 29, 2026, 10:27 AM UTC
Duration
13h 18m
Timeline · 3 updates
  1. investigating Apr 28, 2026, 09:08 PM UTC

    Due to a worldwide cPanel exploit, some of our data centers are blocking ports affecting our API at the network layer. We expect this to be resolved shortly. With that said, we are completely protected and unaffected by the cPanel exploit as these services are not exposed on our platform. Ref: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

  2. investigating Apr 29, 2026, 04:41 AM UTC

    cPanel has updated their incident response with a patch and our team is actively applying this update where applicable. Importantly, your website availability and core services are fully operational and we remain completely protected as these services are not exposed on our platform. We will continue to provide updates as progress is made and will confirm once full access has been fully restored. Thank you for your patience and understanding while we work to resolve this matter.

  3. resolved Apr 29, 2026, 10:27 AM UTC

    The incident affecting Rocket.net API and UI services has been fully resolved. A security-related issue involving a cPanel vulnerability impacted certain network-layer services due to precautionary blocking measures across some data centers. A vendor-provided patch has now been applied, and all systems have been restored to normal operation. https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026 All services, including website availability and core hosting infrastructure, remained operational throughout the incident and were not directly affected.

Read the full incident report →

Major April 16, 2026

Server latency

Detected by Pingoru
Apr 16, 2026, 07:48 AM UTC
Resolved
Apr 16, 2026, 09:59 AM UTC
Duration
2h 10m
Timeline · 1 update
  1. resolved Apr 16, 2026, 09:59 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 19, 2026

Increased HTTP 5xx Errors

Detected by Pingoru
Feb 19, 2026, 01:01 PM UTC
Resolved
Feb 19, 2026, 01:46 PM UTC
Duration
45m
Timeline · 1 update
  1. resolved Feb 19, 2026, 01:46 PM UTC

    Cloudflare has resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 9, 2026

Server Issue Identified

Detected by Pingoru
Feb 09, 2026, 12:33 AM UTC
Resolved
Feb 09, 2026, 12:44 AM UTC
Duration
11m
Timeline · 1 update
  1. resolved Feb 09, 2026, 12:44 AM UTC

    Our engineers have confirmed that the issue has now been resolved. We want to thank our clients again for the patience they've had whilst our team was working on this resolution and apologize for any inconveniences caused. If you have further issues please don't hesitate to contact us.

Read the full incident report →

Major February 5, 2026

Amsterdam Connectivity Issues

Detected by Pingoru
Feb 05, 2026, 11:54 AM UTC
Resolved
Feb 11, 2026, 10:57 PM UTC
Duration
6d 11h
Timeline · 1 update
  1. resolved Feb 17, 2026, 10:57 PM UTC

    Our infrastructure team have confirmed that the issue has been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you notice any further issues with your services, please don't hesitate to contact us.

Read the full incident report →

Major February 4, 2026

Unable to add New Sites

Detected by Pingoru
Feb 04, 2026, 05:30 PM UTC
Resolved
Feb 04, 2026, 05:57 PM UTC
Duration
27m
Timeline · 1 update
  1. resolved Feb 04, 2026, 05:57 PM UTC

    We are glad to report that the incident is now resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru
Nov 18, 2025, 12:07 PM UTC
Resolved
Nov 18, 2025, 02:47 PM UTC
Duration
2h 40m
Timeline · 1 update
  1. resolved Nov 18, 2025, 02:47 PM UTC

    Cloudflare has posted the following update: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Read the full incident report →

Major October 29, 2025

Network issue in London

Detected by Pingoru
Oct 29, 2025, 04:38 PM UTC
Resolved
Oct 29, 2025, 07:57 PM UTC
Duration
3h 19m
Timeline · 1 update
  1. resolved Oct 29, 2025, 07:57 PM UTC

    Our vendor, Leaseweb, has replaced the failing switch and things should be normalizing now. We will provide a full RCA once Leaseweb makes it available. We are also prioritizing moving these servers into our own data centers to avoid such unacceptable resolution times in the future.

Read the full incident report →

Major October 28, 2025

Amsterdam Emergency Hardware Maintenance

Detected by Pingoru
Oct 28, 2025, 12:02 PM UTC
Resolved
Oct 28, 2025, 05:57 PM UTC
Duration
5h 55m
Timeline · 1 update
  1. resolved Oct 28, 2025, 05:57 PM UTC

    This incident has been resolved. Should your site experience any issues, please don't hesitate to reach out to our support team. Thank you.

Read the full incident report →

Major October 23, 2025

Amsterdam network Issues

Detected by Pingoru
Oct 23, 2025, 09:44 AM UTC
Resolved
Oct 23, 2025, 10:48 AM UTC
Duration
1h 3m
Timeline · 1 update
  1. resolved Oct 23, 2025, 10:48 AM UTC

    This issue has been resolved by the data center and all functionality has returned to normal.

Read the full incident report →

Major September 19, 2025

[Emergency Migration] syd13 in Sydney

Detected by Pingoru
Sep 19, 2025, 01:35 PM UTC
Resolved
Sep 19, 2025, 07:20 PM UTC
Duration
5h 44m
Timeline · 1 update
  1. resolved Sep 19, 2025, 07:20 PM UTC

    We have completed the emergency migration and things are all set. Thank you and have a wonderful weekend.

Read the full incident report →