Robly Outage History
Robly is up right nowPingoru has recorded 35 incidents for Robly: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 27 of 744 (4%) |
| November 2026 | 0 | 0 of 36 (0%) |
Incidents, newest first
Minor October 1, 2026 Live Chat Support Unavailable 1d 2h Web Portal
Started Oct 01, 2026, 01:50 PM UTC· resolved Oct 02, 2026, 04:50 PM UTC
- investigating Oct 01, 2026, 01:50 PM UTC
Our third-party live chat provider is experiencing an outage, so Robly’s live chat is currently unavailable. Our support team is still available by email ([email protected]). We’re monitoring the issue and will provide an update when live chat is restored. We apologize for the inconvenience.
- resolved Oct 02, 2026, 04:50 PM UTC
This incident has been resolved.
Major April 17, 2026 Delayed Email Deliveries 5h 58m Email Delivery
Started Apr 17, 2026, 10:42 AM UTC· resolved Apr 17, 2026, 04:41 PM UTC
- investigating Apr 17, 2026, 10:42 AM UTC
We are currently experiencing an issue with one of our servers that is causing delays in email delivery for a subset of users. Some emails may take longer than expected to be sent. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available
- identified Apr 17, 2026, 11:38 AM UTC
Our team has identified the issue and is actively working on a fix. We will provide updates as soon as more information becomes available.
- monitoring Apr 17, 2026, 01:41 PM UTC
Our team implemented a fix a few minutes ago and is currently monitoring the system to ensure deliveries are returning to normal. We will continue to provide updates as needed.
- resolved Apr 17, 2026, 04:41 PM UTC
All services have returned to expected performance levels. Thank you for your patience.
Minor January 9, 2026 Third Party In-App Messaging Issue 20m
Started Jan 09, 2026, 09:00 PM UTC· resolved Jan 09, 2026, 09:20 PM UTC
- investigating Jan 09, 2026, 09:00 PM UTC
We’re currently experiencing issues with a third-party in-app messaging platform, which may impact chat and support communications. Our team is aware of the issue and is actively working with the provider to resolve it. We’ll share updates as more information becomes available. Thank you for your patience.
- resolved Jan 09, 2026, 09:20 PM UTC
Our third party partner has identified and resolved the issue. All systems are back to operational.
Major December 8, 2025 Service Interruption 1d 19h Email Delivery
Started Dec 08, 2025, 09:54 PM UTC· resolved Dec 10, 2025, 05:40 PM UTC
- investigating Dec 08, 2025, 09:54 PM UTC
We’re currently experiencing a system outage that is preventing message delivery. Incoming messages are still being accepted and queued, and they will be sent as soon as the system is back online. Our team is working to restore service as quickly as possible.
- identified Dec 08, 2025, 09:55 PM UTC
The issue has been identified and a fix is being implemented. We will continue to update as we have more information.
- identified Dec 09, 2025, 03:17 AM UTC
Our engineering team is actively working on implementing a fix for the outage. Message delivery remains paused, but all incoming messages continue to be safely queued. We’ll share another update as soon as we have more progress.
- monitoring Dec 09, 2025, 11:42 AM UTC
Our engineering team implemented a fix overnight, and the issue has been resolved. All queued emails have been successfully delivered, and the service has been back online and sending normally since early this morning. We are monitoring performance to ensure everything remains stable and will provide another update soon.
- resolved Dec 10, 2025, 05:40 PM UTC
This incident has been resolved.
Major October 20, 2025 Partial Email Delivery Impact 10h 6m Email Delivery
Started Oct 20, 2025, 12:22 PM UTC· resolved Oct 20, 2025, 10:28 PM UTC
- identified Oct 20, 2025, 12:22 PM UTC
We are still seeing issues with one of our third-party vendors and continue to monitor the recovery process. Email delivery may be partially affected, and some customers could experience delays or errors when sending campaigns or viewing stats. We’ll provide another update within the next hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 01:20 PM UTC
Our third-party vendor has implemented a mitigation and is currently in the process of recovery. We continue to closely monitor the situation to ensure full restoration of service. Some customers may still experience intermittent delays or errors while sending campaigns or accessing related features. We’ll share another update once the recovery is complete or as soon as more information becomes available.
- monitoring Oct 20, 2025, 10:04 PM UTC
Our third-party vendor has confirmed that the outage has been fully resolved. All systems are now operating normally, and services have been fully restored. We’ll continue to monitor performance to ensure stability.
- resolved Oct 20, 2025, 10:28 PM UTC
All systems are now operating normally, and services have been fully restored. Thank you for your patience and understanding while this issue was being addressed.
Critical September 24, 2025 Email Editor Access Interruption 7m Web Portal
Started Sep 24, 2025, 04:55 PM UTC· resolved Sep 24, 2025, 05:02 PM UTC
- identified Sep 24, 2025, 04:55 PM UTC
We are currently experiencing a temporary disruption affecting access to the email editor. We expect normal service to resume shortly and will provide updates if the situation changes.
- resolved Sep 24, 2025, 05:02 PM UTC
The temporary issue affecting editor access has been resolved. Service is now operating normally. Thank you for your patience during the disruption.
Major July 16, 2025 Partial Outage Affecting Campaign Delivery 2h 30m Email Delivery
Started Jul 16, 2025, 11:32 PM UTC· resolved Jul 17, 2025, 02:03 AM UTC
- investigating Jul 16, 2025, 11:32 PM UTC
Our engineering team is currently investigating an issue that is partially affecting email sends for some customers. The issue may cause delays or incomplete delivery for a subset of campaigns. We are working to identify the root cause and will provide updates as we learn more. Thank you for your patience, and we apologize for any inconvenience this may cause.
- identified Jul 16, 2025, 11:59 PM UTC
We’ve identified the root cause of the issue affecting email sends for a subset of customers. The problem is related to a backend service that is intermittently impacting delivery performance. Our engineering team is actively working on a fix and implementing mitigation steps to restore full sending functionality. We’ll continue to provide updates as we make progress. Thank you for your continued patience.
- monitoring Jul 17, 2025, 12:51 AM UTC
A fix has been implemented, and email sending functionality has been restored. Our team is currently monitoring the system closely to ensure that everything remains stable and fully operational. We’ll continue to observe performance and will provide a final update once we’ve confirmed that the issue is fully resolved. Thank you for your patience and understanding.
- resolved Jul 17, 2025, 02:03 AM UTC
The issue affecting email sends for some customers has been fully resolved. Our systems are now operating normally, and no further impact is expected. We appreciate your patience while we worked through this, and we remain committed to providing a reliable and seamless experience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.
Major March 10, 2025 Email Editor Issue 1h 45m Web Portal
Started Mar 10, 2025, 03:27 PM UTC· resolved Mar 10, 2025, 05:12 PM UTC
- investigating Mar 10, 2025, 03:27 PM UTC
We’re currently experiencing an issue with our Email editor. Our Engineering team is actively investigating the cause. They are working to resolve it as quickly as possible. We’ll provide updates as soon as we have more information. Thanks for your patience!
- investigating Mar 10, 2025, 03:28 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2025, 04:30 PM UTC
We have identified the issue and implemented a solution—things are returning to normal. We are closely monitoring the situation to ensure the system remains stable.
- resolved Mar 10, 2025, 05:12 PM UTC
This incident has been resolved.
Minor January 14, 2025 Sign-Up Form Error Display 1d 2h API
Started Jan 14, 2025, 04:22 PM UTC· resolved Jan 15, 2025, 07:01 PM UTC
- investigating Jan 14, 2025, 04:22 PM UTC
We are currently investigating an issue with our sign-up forms where users may encounter an error code displayed in the bottom right corner of their browser screen. Our team is actively working to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Jan 14, 2025, 09:21 PM UTC
Our engineers have identified the issue and are actively working on a resolution. While existing signup forms are still being addressed, new signup forms are now functioning properly. We will share another update as soon as we have more information
- resolved Jan 15, 2025, 07:01 PM UTC
Thank you for your patience as we’ve worked through the issue impacting your signup form. This issue was caused by an external change affecting multiple providers, including Robly. We’re pleased to inform you that the issue has been resolved. While we’re closing this incident for now, we will keep you updated if there are any further developments. If you have any additional questions or need assistance, please don’t hesitate to reach out to our Support team. Thank you again for your understanding.