Robly experienced a minor incident on January 9, 2026, lasting 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 09, 2026, 09:00 PM UTC
We’re currently experiencing issues with a third-party in-app messaging platform, which may impact chat and support communications. Our team is aware of the issue and is actively working with the provider to resolve it. We’ll share updates as more information becomes available. Thank you for your patience.
- resolved Jan 09, 2026, 09:20 PM UTC
Our third party partner has identified and resolved the issue. All systems are back to operational.