Robly experienced a major incident on December 8, 2025 affecting Email Delivery, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 09:54 PM UTC
We’re currently experiencing a system outage that is preventing message delivery. Incoming messages are still being accepted and queued, and they will be sent as soon as the system is back online. Our team is working to restore service as quickly as possible.
- identified Dec 08, 2025, 09:55 PM UTC
The issue has been identified and a fix is being implemented. We will continue to update as we have more information.
- identified Dec 09, 2025, 03:17 AM UTC
Our engineering team is actively working on implementing a fix for the outage. Message delivery remains paused, but all incoming messages continue to be safely queued. We’ll share another update as soon as we have more progress.
- monitoring Dec 09, 2025, 11:42 AM UTC
Our engineering team implemented a fix overnight, and the issue has been resolved. All queued emails have been successfully delivered, and the service has been back online and sending normally since early this morning. We are monitoring performance to ensure everything remains stable and will provide another update soon.
- resolved Dec 10, 2025, 05:40 PM UTC
This incident has been resolved.