Robly experienced a major incident on October 20, 2025 affecting Email Delivery, lasting 10h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 12:22 PM UTC
We are still seeing issues with one of our third-party vendors and continue to monitor the recovery process. Email delivery may be partially affected, and some customers could experience delays or errors when sending campaigns or viewing stats. We’ll provide another update within the next hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 01:20 PM UTC
Our third-party vendor has implemented a mitigation and is currently in the process of recovery. We continue to closely monitor the situation to ensure full restoration of service. Some customers may still experience intermittent delays or errors while sending campaigns or accessing related features. We’ll share another update once the recovery is complete or as soon as more information becomes available.
- monitoring Oct 20, 2025, 10:04 PM UTC
Our third-party vendor has confirmed that the outage has been fully resolved. All systems are now operating normally, and services have been fully restored. We’ll continue to monitor performance to ensure stability.
- resolved Oct 20, 2025, 10:28 PM UTC
All systems are now operating normally, and services have been fully restored. Thank you for your patience and understanding while this issue was being addressed.