Robly had 5 outages in the last 2 years totaling 87h 11m of downtime — averaging 0.2 incidents per month.
There were 5 Robly outages since October 20, 2025 totaling 87h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our third-party live chat provider is experiencing an outage, so Robly’s live chat is currently unavailable. Our support team is still available by email ([email protected]). We’re monitoring the issue and will provide an update when live chat is restored. We apologize for the inconvenience.
This incident has been resolved.
We are currently experiencing an issue with one of our servers that is causing delays in email delivery for a subset of users. Some emails may take longer than expected to be sent. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available
Our team has identified the issue and is actively working on a fix. We will provide updates as soon as more information becomes available.
Our team implemented a fix a few minutes ago and is currently monitoring the system to ensure deliveries are returning to normal. We will continue to provide updates as needed.
All services have returned to expected performance levels. Thank you for your patience.
We’re currently experiencing issues with a third-party in-app messaging platform, which may impact chat and support communications. Our team is aware of the issue and is actively working with the provider to resolve it. We’ll share updates as more information becomes available. Thank you for your patience.
Our third party partner has identified and resolved the issue. All systems are back to operational.
We’re currently experiencing a system outage that is preventing message delivery. Incoming messages are still being accepted and queued, and they will be sent as soon as the system is back online. Our team is working to restore service as quickly as possible.
The issue has been identified and a fix is being implemented. We will continue to update as we have more information.
Our engineering team is actively working on implementing a fix for the outage. Message delivery remains paused, but all incoming messages continue to be safely queued. We’ll share another update as soon as we have more progress.
Our engineering team implemented a fix overnight, and the issue has been resolved. All queued emails have been successfully delivered, and the service has been back online and sending normally since early this morning. We are monitoring performance to ensure everything remains stable and will provide another update soon.
This incident has been resolved.
We are still seeing issues with one of our third-party vendors and continue to monitor the recovery process. Email delivery may be partially affected, and some customers could experience delays or errors when sending campaigns or viewing stats. We’ll provide another update within the next hour or as soon as more information becomes available.
Our third-party vendor has implemented a mitigation and is currently in the process of recovery. We continue to closely monitor the situation to ensure full restoration of service. Some customers may still experience intermittent delays or errors while sending campaigns or accessing related features. We’ll share another update once the recovery is complete or as soon as more information becomes available.
Our third-party vendor has confirmed that the outage has been fully resolved. All systems are now operating normally, and services have been fully restored. We’ll continue to monitor performance to ensure stability.
All systems are now operating normally, and services have been fully restored. Thank you for your patience and understanding while this issue was being addressed.