RoadSync Outage History

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RoadSync had 5 outages in the last 2 years totaling 40h 35m of downtime — averaging 0.2 incidents per month.

There were 5 RoadSync outages since October 20, 2025 totaling 40h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.roadsync.com

Minor May 8, 2026

3DS Payment Failures

Detected by Pingoru
May 08, 2026, 01:15 AM UTC
Resolved
May 09, 2026, 02:33 AM UTC
Duration
1d 1h
Affected: Checkout
Timeline · 4 updates
  1. investigating May 08, 2026, 01:15 AM UTC

    We are currently aware of an issue affecting 3DS payments and we will provide updates as they become available.

  2. identified May 08, 2026, 03:26 PM UTC

    We continue to have issues with 3DS-enabled payments. We have implemented a temporary workaround and will keep you apprised of issue resolution. In the meantime, please contact your client success team member if you have questions or concerns.

  3. identified May 09, 2026, 02:32 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 09, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Intermittent payment failures

Detected by Pingoru
Mar 05, 2026, 05:52 PM UTC
Resolved
Mar 05, 2026, 07:14 PM UTC
Duration
1h 22m
Affected: Checkout
Timeline · 4 updates
  1. investigating Mar 05, 2026, 05:52 PM UTC

    Roadsync is currently experiencing intermittent payment failures due to issues with downstream payment networks. We will keep you apprised as we diagnose and learn more.

  2. investigating Mar 05, 2026, 06:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 05, 2026, 06:17 PM UTC

    A fix has been identified and implemented. We are monitoring the results.

  4. resolved Mar 05, 2026, 07:14 PM UTC

    A fix has been identified and implemented. Systems have returned to normal. Please contact your Roadsync Client Services manager if you are experiencing issues.

Read the full incident report →

Notice February 6, 2026

Hardware Device Payment processing degradation

Detected by Pingoru
Feb 06, 2026, 05:19 PM UTC
Resolved
Feb 06, 2026, 08:25 PM UTC
Duration
3h 5m
Affected: Checkout
Timeline · 3 updates
  1. monitoring Feb 06, 2026, 05:19 PM UTC

    Roadsync partner networks are currently experiencing an issue with EMV Device network connectivity. A fix has been identified and is in implementation. Please contact your Roadsync client success manager with any questions.

  2. monitoring Feb 06, 2026, 07:12 PM UTC

    Issue is resolved. Please contact Roadsync if you are experiencing hardware issues.

  3. resolved Feb 06, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Payments delayed

Detected by Pingoru
Nov 18, 2025, 02:04 PM UTC
Resolved
Nov 18, 2025, 07:05 PM UTC
Duration
5h
Affected: Checkout
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:04 PM UTC

    Cloudflare, a global internet infrastructure provider, is experiencing a global outage event. Several of Roadsync's payment processing partners are affected. While Roadsync Checkout usage is not impacted, some payouts may be delayed. We'll keep you updated as the situation changes.

  2. identified Nov 18, 2025, 05:36 PM UTC

    Services are being restored. Roadsync Checkout usage continues to be not impacted. However, some Instant Payouts will be affected. We will keep you updated.

  3. resolved Nov 18, 2025, 07:05 PM UTC

    Services (including Instant Payouts) are restored. Please contact your Roadsync Client Support team with any questions.

Read the full incident report →

Major October 20, 2025

Comdata checks not processing

Detected by Pingoru
Oct 20, 2025, 05:09 PM UTC
Resolved
Oct 20, 2025, 10:57 PM UTC
Duration
5h 48m
Affected: Checkout
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 05:09 PM UTC

    Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.

  2. monitoring Oct 20, 2025, 08:07 PM UTC

    Instant Payouts as well as Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.

  3. resolved Oct 20, 2025, 10:57 PM UTC

    Instant Payout and Comdata check processing have returned to normal operational state. We will continue to monitor activity related to the global Amazon Web Services outage.

Read the full incident report →