Resolved after 1 hour 40 minutes, affecting Core Platform, on August 19, 2025.
We are seeing improvements on routes being created. The core platform is stable and we will continue to monitor.
Affected components
Update timeline
- investigating Aug 19, 2025, 02:54 PM UTC
We are currently investigating a service disruption affecting real-time driver route updates. Drivers are able to offer and be assigned but cannot move forward with starting gigs.
- identified Aug 19, 2025, 03:38 PM UTC
We identified an issue with route creation. We see that routes are currently being created properly.
- monitoring Aug 19, 2025, 03:50 PM UTC
We are seeing improvements on routes being created. The core platform is stable and we will continue to monitor.
- resolved Aug 19, 2025, 04:34 PM UTC
This incident has been resolved. Driver routes are stable.
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