Roadie experienced a major incident on October 1, 2026 affecting Core Platform, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Core Platform
Update timeline
- investigating Oct 01, 2026, 04:22 PM UTC
Roadie engineers are currently investigating a core platform outage affecting payment processing. We will continue to update this incident as we learn more.
- identified Oct 01, 2026, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2026, 04:26 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Oct 01, 2026, 04:32 PM UTC
This incident has been resolved and all Roadie systems are functioning normally again. We apologize for the inconvenience and thank you for your patience.