RM Technology experienced a major incident on July 29, 2024 affecting Bath & N.E. Somerset and Bournemouth and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2024, 08:27 AM UTC
The proxy servers below are failing to resolve. Customers using these proxy servers will currently not be able to browse the Internet: sslfilter.userproxy.swgfl.org.uk nosslfilter.userproxy.swgfl.org.uk
- investigating Jul 29, 2024, 09:18 AM UTC
This issue is affecting all proxy servers in the domain swgfl.org.uk. We are continuing to work to resolve this issue. We will update this service alert at 12:00 today.
- investigating Jul 29, 2024, 09:46 AM UTC
RM have configured our recursive DNS servers to provide hostnames for the swgfl.org.uk domain. Customers using the SWGfL DNS servers below will now be able to browse via swgfl.org.uk proxy servers: 62.171.194.101 62.171.194.102 62.171.194.104 62.171.194.105 The next update will be provided at 12:45.
- investigating Jul 29, 2024, 11:33 AM UTC
Apologies, the earlier DNS server list was slightly incorrect. It should be: 62.171.194.100 62.171.194.101 62.171.194.104 62.171.194.105 However, as long as more than 1 DNS server is configured, DNS resolution will have still worked. The next update will be at 14:30.
- investigating Jul 29, 2024, 01:41 PM UTC
The DNS server workaround is still in place and remains the suggested resolution for this issue. The next update will be at 16:30.
- investigating Jul 29, 2024, 03:19 PM UTC
The next update will be at 08:30 on 30/07/2024.
- monitoring Jul 30, 2024, 07:30 AM UTC
The DNS issue with domain swgfl.org.uk has been resolved. All proxy server hostnames are now resolving as expected. This issue will be monitored through the day. The next update will be at 15:30.
- resolved Jul 30, 2024, 02:05 PM UTC
This System Status alert has now been closed.