RM Technology experienced a major incident on August 21, 2024 affecting RM Connectivity, lasting 11d 20h. The incident has been resolved; the full update timeline is below.
Affected components
RM Connectivity
Update timeline
- investigating Aug 21, 2024, 01:58 PM UTC
We are aware of an issue affecting authentication of some of our ADSL/FTTC/FTTP based customers. Our engineers are actively working to resolve the issue.
- monitoring Aug 21, 2024, 03:31 PM UTC
A fault affecting our authentication platform has been identified and a fix has been implemented. We will continue to monitor the services.
- resolved Sep 02, 2024, 10:00 AM UTC
We have monitored the services and all looks stable. As such we are closing this incident.