RM Technology incident

Sync of user data from RM Unify to RM Safetynet may be delayed.

Minor Resolved View vendor source →

RM Technology experienced a minor incident on November 22, 2024 affecting SafetyNet Plus and SafetyNet Plus Transparent Module and 1 more component, lasting 11d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 02:49 PM UTC
Resolved
Dec 03, 2024, 04:27 PM UTC
Duration
11d 1h
Detected by Pingoru
Nov 22, 2024, 02:49 PM UTC

Affected components

SafetyNet PlusSafetyNet Plus Transparent ModuleSSL Connect

Update timeline

  1. monitoring Nov 22, 2024, 02:49 PM UTC

    We detected and and fixed an issue related to sync of users from RM Unify to RM Safetynet. The root cause of the issue has been resolved but there may some delay in syncing data. We estimate that this will be fully resolved by 1700.

  2. monitoring Nov 28, 2024, 01:15 PM UTC

    Some customers may still be affected by this, we are employing a manual workaround to ensure the delays are minimised.

  3. resolved Dec 03, 2024, 04:27 PM UTC

    Issue is now resolved