RM Technology incident

Some SafetyNet Email Alerts Have Been Delayed

Minor Resolved View vendor source →

RM Technology experienced a minor incident on March 24, 2025 affecting SafetyNet Plus and SafetyNet Plus Transparent Module, lasting 8d 23h. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 08:25 AM UTC
Resolved
Apr 02, 2025, 08:06 AM UTC
Duration
8d 23h
Detected by Pingoru
Mar 24, 2025, 08:25 AM UTC

Affected components

SafetyNet PlusSafetyNet Plus Transparent Module

Update timeline

  1. monitoring Mar 24, 2025, 08:25 AM UTC

    We are aware of an issue with email alerts being delayed. Our teams have resolved the issue and the majority of alerts have now been sent - any outstanding alerts will be pushed out manually. During this time, all alerts were and continue to be available within the alert log table shown in the SafetyNet Admin Pages.

  2. resolved Apr 02, 2025, 08:06 AM UTC

    This issue is resolved now, all alert emails are being sent as expected.