RM Technology incident

Various issues browsing the SafetyNet Admin site

Minor Resolved View vendor source →

RM Technology experienced a minor incident on April 2, 2025 affecting SafetyNet Plus and SafetyNet Plus Transparent Module, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 09:19 AM UTC
Resolved
Apr 02, 2025, 11:05 AM UTC
Duration
1h 46m
Detected by Pingoru
Apr 02, 2025, 09:19 AM UTC

Affected components

SafetyNet PlusSafetyNet Plus Transparent Module

Update timeline

  1. identified Apr 02, 2025, 09:19 AM UTC

    Customers may experience various issues with the admin site, for example: pages may refresh constantly, browsing reports may fail to load, bandwidth data may not be available. These issues have occurred after a new release of the site last night and we are in the process of rolling this back now. During the rollback a variety of other issues may be seen including that the SafetyNet tile in RM Unify will not redirect to the admin site. We will update this once the rollback is complete.

  2. monitoring Apr 02, 2025, 09:48 AM UTC

    The rollback is complete. All issues seen earlier have been resolved, except that the SafetyNet tile in RM Unify may not redirect to the admin site for a short while.

  3. resolved Apr 02, 2025, 11:05 AM UTC

    All issues are now resolved.