Riskified Outage History
Riskified is up right nowPingoru has recorded 45 incidents for Riskified: 11 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 523 (0%) |
Incidents, newest first
Notice October 14, 2026 Merchant Configuration Disruption –
Started Oct 14, 2026, 07:00 PM UTC· resolved Oct 14, 2026, 07:00 PM UTC
- resolved Oct 21, 2026, 02:30 PM UTC
Identified: (7:03 PM) The cause of an issue affecting a subset of merchants' configurations has been identified, and we are restoring a previous known-good version. We'll share another update once complete. Resolved: (9:59 PM) "The issue affecting a subset of merchants has been resolved, and the service is operating normally. We apologize for any inconvenience.
Minor May 8, 2026 Riskified availability issues 1h 40m Chargeback Guarantee - Async, Chargeback Guarantee - Sync, Control Center
Started May 08, 2026, 12:51 AM UTC· resolved May 08, 2026, 02:32 AM UTC
- investigating May 08, 2026, 12:51 AM UTC
We are currently experiencing degraded performance with our order reviews and notifications due to an outage with our cloud provider.
- investigating May 08, 2026, 02:31 AM UTC
The issue has been identified and resolved, while it might take some time (up-to-1-hour) to get the visibility to all those impacted orders in Control Center portal.
- resolved May 08, 2026, 02:32 AM UTC
We have resolved the availability issues with our Control Center. The service is now fully operational. Order decisions and notifications are fully functional.
Minor May 1, 2026 Outbound Reset Password Email Delivery Degradation 52m Control Center
Started May 01, 2026, 01:09 PM UTC· resolved May 01, 2026, 02:02 PM UTC
- investigating May 01, 2026, 01:09 PM UTC
We are currently investigating an issue affecting reset password email delivery to some recipients. The impact appears to be limited to certain receiving domains and does not affect all outbound email. Our team is working with the relevant DNS and email service providers to validate and update the required authentication records. We will share another update once the configuration is corrected or we have additional findings.
- resolved May 01, 2026, 02:02 PM UTC
The email delivery issue has been resolved. We have confirmed that outbound emails are now being delivered as expected. If you continue to experience any issues, please contact our Support team.
Minor April 27, 2026 Control Center - reset password link 1h 22m Control Center
Started Apr 27, 2026, 02:21 PM UTC· resolved Apr 27, 2026, 03:44 PM UTC
- investigating Apr 27, 2026, 02:21 PM UTC
Some users are not receiving the password reset email after clicking the button. Our team is actively investigating.
- resolved Apr 27, 2026, 03:44 PM UTC
The incident has been resolved.
Minor March 17, 2026 Degraded Performance 1h 48m
Started Mar 17, 2026, 09:30 AM UTC· resolved Mar 17, 2026, 11:18 AM UTC
- resolved Mar 17, 2026, 07:01 PM UTC
From 09:30 - 11:18 UTC we experienced a performance issue leading to an increase in order declines. The root issue has been identified and resolved.
Major December 8, 2025 Control Center availability issues 36m
Started Dec 08, 2025, 08:25 PM UTC· resolved Dec 08, 2025, 09:01 PM UTC
- resolved Jan 19, 2026, 10:11 AM UTC
[IDENTIFIED] We are experiencing availability issues with our Control Center. We're working on a fix and will update shortly. Order decisions and notifications are fully functional Best regards, Team Riskified [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 08:25 PM - 09:01 PM UTC. Impact: orders and updated statuses visibility were delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.
Minor November 13, 2025 Control Center: Orders not displaying in real time 2h 5m
Started Nov 13, 2025, 01:55 PM UTC· resolved Nov 13, 2025, 04:00 PM UTC
- resolved Jan 19, 2026, 10:11 AM UTC
[IDENTIFIED] We are experiencing an issue where orders are not properly displayed in the Control Center. This is affecting orders sent as of ±50 minutes ago. Order and all Riskified platform decisions and notifications are fully functional. [MONITORING] Control center visibility is stabilizing. [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 01:55PM - 4:00PM UTC (to full recovery). Impact: orders and updated statuses visibility delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.
Minor November 12, 2025 Decision Studio - Partial Service Disruption –
Started Nov 12, 2025, 08:24 PM UTC· resolved Nov 12, 2025, 08:24 PM UTC
- resolved Jan 19, 2026, 10:11 AM UTC
[INVESTIGATING] We are currently investigating some UI issues related to the creation of Decision Studio Allow and Block lists. [RESOLVED] Our team has identified and resolved the issue. This issue was isolated to the UI and did not impact decisioning.
Minor June 26, 2025 Control Center - Agent Recover 9h 32m
Started Jun 26, 2025, 10:12 AM UTC· resolved Jun 26, 2025, 07:44 PM UTC
- resolved Sep 01, 2025, 09:49 AM UTC
We are experiencing an issue with the Agent Recover feature in the Control Center for a subset of orders. Components: Control Center Impact: Agent Recover feature only Order decisions and notifications are fully functional, and orders should be displayed in real time - the only impact is with the Agent Recover feature. Timeline: • June 26, 2025 10:12AM UTC - [Investigating] Issue identified with Agent Recover • June 26, 2025 7:44PM UTC - [Resolved] Agent Recover issue has been resolved
Minor June 25, 2025 Control Center Display Issue 8h 6m
Started Jun 25, 2025, 04:55 PM UTC· resolved Jun 26, 2025, 01:01 AM UTC
- resolved Sep 01, 2025, 09:49 AM UTC
We are experiencing an issue where orders are not properly displayed in the Control Center. Components: Control Center Impact: Order display and recovery delayed The issue has been identified and resolved but full recovery may take additional few hours. Order decisions are not impacted at all while Order Recovery is delayed at this time. Timeline: • June 25, 2025 4:55PM UTC - [Monitoring] Issue identified, fix in progress • June 26, 2025 1:01AM UTC - [Resolved] All systems operational
Major May 5, 2025 Partial SMS Outage 9h 7m
Started May 05, 2025, 10:18 PM UTC· resolved May 06, 2025, 07:25 AM UTC
- resolved Sep 01, 2025, 09:49 AM UTC
Some SMS messages are failing due to a service disruption with our SMS provider. Components: Account Secure Locations: SMS Notifications Impact: Partial SMS delivery failures We are currently investigating the issue and possible workarounds. Timeline: • May 5, 2025 10:18PM UTC - [Investigating] SMS provider disruption detected • May 6, 2025 7:25AM UTC - [Resolved] The issue has been resolved
Minor February 5, 2025 Riskified response time 23h 18m
Started Feb 05, 2025, 04:58 PM UTC· resolved Feb 06, 2025, 04:16 PM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing degraded performance with our webhooks which may be affecting our response time for some orders. Components: Chargeback Guarantee - Async, Chargeback Guarantee - Sync Locations: Webhooks Root Cause: Network provider issue Timeline: • February 5, 2025 4:58PM UTC - [Investigating] Performance degradation detected • February 5, 2025 5:15PM UTC - [Monitoring] Root cause identified as network provider • February 5, 2025 7:47PM UTC - [Monitoring] Mitigation in place, monitoring continues • February 6, 2025 4:16PM UTC - [Resolved] Network provider resolved underlying issues
Major January 22, 2025 Riskified availability issues - Shopify 1h 50m
Started Jan 22, 2025, 06:27 PM UTC· resolved Jan 22, 2025, 08:17 PM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing degraded performance with our webhooks which may be affecting a limited number of orders. Components: Chargeback Guarantee - Async Locations: Webhooks Platform: Shopify integration We currently are investigating the impact and root cause. Timeline: • January 22, 2025 6:27PM UTC - [Investigating] Limited order impact detected • January 22, 2025 8:17PM UTC - [Resolved] Issue resolved, all decisions returned
Minor December 5, 2024 Control Center: Orders not displaying latest status 5h 40m
Started Dec 05, 2024, 09:53 PM UTC· resolved Dec 06, 2024, 03:33 AM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
We are experiencing an issue where orders are not properly displayed in the Control Center. Components: Control Center Affected: Orders sent as of ±45 minutes ago Order decisions are not affected and order notifications are still being sent. Timeline: • December 5, 2024 10:38PM UTC - [Identified] Display issue for recent orders • December 6, 2024 3:33AM UTC - [Resolved] The incident has been resolved
Major December 4, 2024 Control Center : Identity Explore issue 3h 8m
Started Dec 04, 2024, 05:14 PM UTC· resolved Dec 04, 2024, 08:22 PM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
We are experiencing availability issues with our Identity Explore product section within the Control Center. Components: Control Center Locations: Control Center Affected Feature: Identity Explore section IMPORTANT: Order decisions are not affected. Timeline: • December 4, 2024 5:14PM UTC - [Investigating] Availability issues detected • December 4, 2024 8:22PM UTC - [Resolved] Identity Explore fully functional
Minor December 2, 2024 Control Center Visibility Issues 7h 16m
Started Dec 02, 2024, 05:08 PM UTC· resolved Dec 03, 2024, 12:24 AM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
We are experiencing visibility issues with our Control Center Performance Overview dashboard. Components: Control Center Locations: Control Center Affected: Performance Overview dashboard IMPORTANT: Order decisions are not affected, and order notifications are being sent as expected. Timeline: • December 2, 2024 5:08PM UTC - [Identified] Visibility issues detected • December 2, 2024 8:04PM UTC - [Monitoring] Fix in progress for affected orders • December 3, 2024 12:24AM UTC - [Resolved] Dashboard fully restored
Minor October 28, 2024 Control Center: Order decisions not displaying in real time 3h 1m
Started Oct 28, 2024, 01:30 PM UTC· resolved Oct 28, 2024, 04:31 PM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
Starting October 28th, 1:30PM UTC we experience an issue where some orders' status, actions and performance visibility are not fully available in the Control Center. Components: Control Center Locations: Control Center Some recover flows might experience degraded availability. Analysis, decisioning and notifications are not affected and fully stable. Our development team identified the issue and are working on a solution to ensure ongoing visibility. Timeline: • October 28, 2024 3:07PM UTC - [Identified] Issue identified affecting visibility • October 28, 2024 3:09PM UTC - [Monitoring] Issue resolved, lag being consumed • October 28, 2024 4:31PM UTC - [Resolved] Full visibility restored Please reach out to [email protected] for any further inquiries.
Major October 25, 2024 SMS Notifications (Account Secure only) 3h 28m
Started Oct 25, 2024, 02:40 PM UTC· resolved Oct 25, 2024, 06:08 PM UTC
- resolved Sep 01, 2025, 09:50 AM UTC
We are currently experiencing an issue with our SMS provider, impacting SMS notifications being sent to customers for Account Secure customers utilizing SMS challenge notifications. Components: Account Secure Locations: SMS Notifications We are working with them to have this resolved as soon as possible. Timeline: • October 25, 2024 2:40PM UTC - [Investigating] SMS provider issue detected • October 25, 2024 6:08PM UTC - [Resolved] Service restored, all systems stable