Resolved after 2 hours 5 minutes, on November 13, 2025.
[IDENTIFIED] We are experiencing an issue where orders are not properly displayed in the Control Center. This is affecting orders sent as of ±50 minutes ago. Order and all Riskified platform decisions and notifications are fully functional. [MONITORING] Control center visibility is stabilizing. [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 01:55PM - 4:00PM UTC (to full recovery). Impact: orders and updated statuses visibility delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.
Update timeline
- resolved Jan 19, 2026, 10:11 AM UTC
[IDENTIFIED] We are experiencing an issue where orders are not properly displayed in the Control Center. This is affecting orders sent as of ±50 minutes ago. Order and all Riskified platform decisions and notifications are fully functional. [MONITORING] Control center visibility is stabilizing. [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 01:55PM - 4:00PM UTC (to full recovery). Impact: orders and updated statuses visibility delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.
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