Riskified incident

Merchant Configuration Disruption

Resolved on October 14, 2026.

resolved Oct 21, 2026, 02:30 PM UTC

Identified: (7:03 PM) The cause of an issue affecting a subset of merchants' configurations has been identified, and we are restoring a previous known-good version. We'll share another update once complete. Resolved: (9:59 PM) "The issue affecting a subset of merchants has been resolved, and the service is operating normally. We apologize for any inconvenience.

Started
Oct 14, 2026, 07:00 PM UTC
Resolved
Oct 14, 2026, 07:00 PM UTC
Duration
–
Detected by Pingoru
Oct 14, 2026, 07:00 PM UTC

Update timeline

  1. resolved Oct 21, 2026, 02:30 PM UTC

    Identified: (7:03 PM) The cause of an issue affecting a subset of merchants' configurations has been identified, and we are restoring a previous known-good version. We'll share another update once complete. Resolved: (9:59 PM) "The issue affecting a subset of merchants has been resolved, and the service is operating normally. We apologize for any inconvenience.

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