Rise Up incident

Rise Up platform is slow / not available

Critical Resolved View vendor source →

Rise Up experienced a critical incident on September 18, 2023 affecting Web application and API, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 03:38 PM UTC
Resolved
Sep 18, 2023, 04:01 PM UTC
Duration
23m
Detected by Pingoru
Sep 18, 2023, 03:38 PM UTC

Affected components

Web applicationAPI

Update timeline

  1. investigating Sep 18, 2023, 03:38 PM UTC

    We encounter an issue on web platform. We are currently working on it to identify the root cause.

  2. identified Sep 18, 2023, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2023, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2023, 04:01 PM UTC

    This incident has been resolved.