Rise Up incident

Intermittent CSS/JS asset loading issues on custom subdomains

Major Resolved View vendor source →
Started
Feb 23, 2026, 02:05 PM UTC
Resolved
Feb 23, 2026, 04:47 PM UTC
Duration
2h 42m
Detected by Pingoru
Feb 23, 2026, 02:05 PM UTC

Affected components

Web application

Update timeline

  1. investigating Feb 23, 2026, 02:05 PM UTC

    Some users on custom subdomains may experience broken styling or functionality due to failing CSS/JS assets, causing visual glitches or interactive elements to not load. We are investigating.

  2. identified Feb 23, 2026, 02:15 PM UTC

    We identified an assets route that wasn't correctly handled by our CDN for a few subdomains, we are fixing it.

  3. monitoring Feb 23, 2026, 02:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 23, 2026, 04:47 PM UTC

    The issue has been fully resolved. A deployment misconfiguration caused inconsistent asset delivery across certain custom subdomains via specific CDNs today between 10:39-15:50 (UTC+1). We've implemented a fix and are monitoring to ensure stable performance. Future deployments will include safeguards to prevent recurrence.

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