Rise Up experienced a major incident on November 14, 2023 affecting Web application and API, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Web applicationAPI
Update timeline
- investigating Nov 14, 2023, 02:33 PM UTC
We encounter an issue on web platform. We are currently working on it to identify the root cause.
- identified Nov 14, 2023, 02:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2023, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2023, 05:00 PM UTC
This incident is now resolved. We encountered an unexpectedly high usage on specific endpoints in the web app which resulted in over-sollicitation of several internal components. We did work to manage the load and keep it down. We are working on improving the web app to better handle these high usage moments.