Rise Up experienced a critical incident on March 12, 2024 affecting Web application, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2024, 07:28 AM UTC
We encounter an issue on web platform. We are currently working on it to identify the root cause.
- identified Mar 12, 2024, 07:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2024, 07:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2024, 07:51 AM UTC
This incident has been resolved.
- postmortem Mar 12, 2024, 09:29 AM UTC
**Service Interruption This Morning** We experienced a short downtime of 30 minutes this morning due to necessary database updates. These updates unexpectedly triggered a system safeguard, temporarily limiting our capacity and causing service unavailability. We've swiftly resolved the issue and have taken measures to enhance our system's resilience and prevent future interruptions. Your experience and trust are paramount to us, and we sincerely apologize for any inconvenience this may have caused. Should you have any concerns or need further details, please reach out to our support team. **Interruption de service ce matin** Nous avons connu une courte période d'indisponibilité de 30 minutes ce matin en raison de mises à jour nécessaires de notre base de données. Ces mises à jour ont déclenché de manière inattendue une protection de notre système, limitant temporairement notre capacité et causant une interruption de service. Nous avons rapidement résolu le problème et pris des mesures pour renforcer la résilience de notre système et prévenir de futures interruptions. Votre expérience et votre confiance sont primordiales pour nous, et nous nous excusons sincèrement pour tout désagrément que cela a pu causer. Si vous avez des préoccupations ou souhaitez plus de détails, n'hésitez pas à contacter notre support client.