Reward Gateway incident

Connectivity Issues

Resolved after 35 minutes, affecting SmartHub® and UK and 1 more, on November 10, 2026.

investigating Nov 10, 2026, 03:53 PM UTC

We are currently investigating this issue and will communicate again shortly.

Started
Nov 10, 2026, 03:53 PM UTC
Resolved
Nov 10, 2026, 04:28 PM UTC
Duration
35m
Detected by Pingoru
Nov 10, 2026, 03:53 PM UTC

Affected components

SmartHub®UKClient Onboardingmailgun Email ValidationFastly Boston (BOS)Amazon Marketplace - AUWellbeing Center (Web)Reward Manager™AustraliaFacebook Tile

Update timeline

  1. investigating Nov 10, 2026, 03:53 PM UTC

    We are currently investigating this issue and will communicate again shortly.

  2. resolved Nov 10, 2026, 04:28 PM UTC

    This is now resolved. We apologise for the issue.

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