Reward Gateway incident

Engage app - Details of Instant Reloadable Vouchers not showing

Major Resolved View vendor source →

Reward Gateway experienced a major incident on September 3, 2026 affecting UK, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 11:24 AM UTC
Resolved
Sep 03, 2026, 01:03 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 03, 2026, 11:24 AM UTC

Affected components

UK

Update timeline

  1. investigating Sep 03, 2026, 11:24 AM UTC

    We have been informed that users cannot view details of their purchased Instant Reloadable Vouchers. The root cause has been identified and currently being resolved.

  2. identified Sep 03, 2026, 12:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 03, 2026, 01:03 PM UTC

    This incident has been resolved.