Reward Gateway experienced a minor incident on August 20, 2026, lasting 23h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2026, 08:58 AM UTC
We're aware that some users attempting to reset their password are unable to complete the process. Our team is investigating and working to resolve this with high priority. We'll post updates here as we learn more.
- identified Aug 20, 2026, 10:40 AM UTC
We've identified the root cause of the password reset issue and are actively working on a fix. We appreciate your patience and will post another update soon.
- monitoring Aug 20, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 08:15 AM UTC
This incident has been resolved. Password reset is now working as expected.