Ongoing since 05:02 PM UTC, affecting SmartHub® and UK and 1 more.
We are continuing to investigate this issue.
Affected components
SmartHub®UKClient Onboardingmailgun Email ValidationFastly Boston (BOS)Amazon Marketplace - AUWellbeing Center (Web)Reward Manager™AustraliaFacebook Tile
Update timeline
- investigating Nov 02, 2026, 05:02 PM UTC
The Reward Gateway platform is currently down. Incident teams are currently mobilised and working to restore service as soon as possible. More updates to follow
- investigating Nov 02, 2026, 05:18 PM UTC
We are continuing to investigate this issue.
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