Resolved after 2 days 1 hour, affecting Amazon Marketplace - AU and Amazon Marketplace - CA and 1 more, on October 6, 2025.
A fix has been deployed, and the team are observing a reduction in error rates.
Affected components
Amazon Marketplace - AUAmazon Marketplace - CAAmazon Marketplace - EUAmazon Marketplace - UKAmazon Marketplace - USSwag StoreMilestone Moments
Update timeline
- investigating Oct 06, 2025, 08:24 AM UTC
Some members are experiencing issues upon redeeming their award. This is being investigated by the engineering team with top priority.
- investigating Oct 06, 2025, 08:42 AM UTC
The issue is being experienced almost exclusively on mobile (web) - especially Safari, Mobile Safari 18.
- monitoring Oct 08, 2025, 08:49 AM UTC
A fix has been deployed, and the team are observing a reduction in error rates.
- resolved Oct 08, 2025, 09:30 AM UTC
This incident has been resolved.
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