Resolved after 2 hours 42 minutes, affecting Reward Manager™ and Top Up by Text, on October 20, 2025.
Update from AWS on Oct 20 11:03 AM BST: "We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share."
Affected components
Update timeline
- identified Oct 20, 2025, 10:13 AM UTC
Our SMS delivery provider, Twilio, are experiencing an outage related to the global AWS incident: https://health.aws.amazon.com/health/status This is affecting the delivery of SMS MFA codes to members, including client administrators trying to login to Reward Manager. The status can be closely monitored on https://status.twilio.com/
- monitoring Oct 20, 2025, 10:21 AM UTC
Update from AWS on Oct 20 11:03 AM BST: "We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share."
- resolved Oct 20, 2025, 12:56 PM UTC
This incident has been resolved.
Your product runs on more than Reward Gateway
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services