- Detected by Pingoru
- Aug 06, 2026, 01:06 PM UTC
- Resolved
- Aug 07, 2026, 04:31 PM UTC
- Duration
- 1d 3h
Affected: PRES Platform (Oaks, PA)ICL Platform (Livonia, MI)Newark Platform
Timeline · 4 updates
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investigating Aug 06, 2026, 01:06 PM UTC
We are currently investigating an issue with the End to End Portal. Users are unable to access at this time.
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identified Aug 06, 2026, 06:25 PM UTC
End to End remains unavailable. We are continuing to investigate and will update again before the end of business today.
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identified Aug 06, 2026, 10:26 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Aug 07, 2026, 04:31 PM UTC
The End to End portal issue has been resolved. We will continue to closely monitor the environment.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 09:01 PM UTC
- Resolved
- Jul 24, 2026, 09:44 PM UTC
- Duration
- 42m
Affected: ICL Platform (Livonia, MI)
Timeline · 2 updates
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identified Jul 24, 2026, 09:01 PM UTC
Users are experiencing issues logging into SFTP. We expect to have the issue resolved shortly.
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resolved Jul 24, 2026, 09:44 PM UTC
Issue has been resolved and FTP server(s) are once again available to the clients.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2026, 01:51 PM UTC
- Resolved
- Jul 06, 2026, 02:55 PM UTC
- Duration
- 4d 1h
Affected: PersonaPay and eVokePay
Timeline · 3 updates
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identified Jul 02, 2026, 01:51 PM UTC
We are currently investigating intermittent reports of security warning messages appearing for some users when accessing PersonaPay patient portals. Our teams, are actively working with the appropriate parties to resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.
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monitoring Jul 02, 2026, 09:13 PM UTC
We believe the issue has been corrected and are continuing to monitor the portals to confirm normal access remains stable.
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resolved Jul 06, 2026, 02:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 01:31 PM UTC
- Resolved
- Jun 30, 2026, 02:01 PM UTC
- Duration
- 29m
Affected: Talksoft Appointment RemindersTalksoft Arrived and Forms
Timeline · 2 updates
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investigating Jun 30, 2026, 01:31 PM UTC
We are currently monitoring Arrived performance.
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resolved Jun 30, 2026, 02:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 01:50 PM UTC
- Resolved
- Jun 29, 2026, 03:24 PM UTC
- Duration
- 1h 33m
Affected: Talksoft Appointment RemindersTalksoft Arrived and Forms
Timeline · 3 updates
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investigating Jun 29, 2026, 01:50 PM UTC
We are currently investigating this issue.
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monitoring Jun 29, 2026, 03:07 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 29, 2026, 03:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 02:18 PM UTC
- Resolved
- Mar 27, 2026, 02:54 PM UTC
- Duration
- 36m
Affected: Talksoft Arrived and Forms
Timeline · 4 updates
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investigating Mar 27, 2026, 02:18 PM UTC
We are currently investigating this issue.
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identified Mar 27, 2026, 02:23 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 27, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 27, 2026, 02:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 01:25 AM UTC
- Resolved
- Jan 05, 2026, 02:02 AM UTC
- Duration
- 37m
Affected: PRES Platform (Oaks, PA)
Timeline · 4 updates
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investigating Jan 05, 2026, 01:25 AM UTC
We are currently investigating the issue.
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monitoring Jan 05, 2026, 01:35 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jan 05, 2026, 01:43 AM UTC
We are continuing to monitor for any further issues.
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resolved Jan 05, 2026, 02:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 06:04 PM UTC
- Resolved
- Jan 02, 2026, 11:07 PM UTC
- Duration
- 5h 2m
Affected: Talksoft Arrived and Forms
Timeline · 8 updates
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investigating Jan 02, 2026, 06:04 PM UTC
We are investigating a production issue with making payments within Arrived.
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identified Jan 02, 2026, 06:46 PM UTC
Portal slowness negatively impacting payments continues. We will continue to post updates until the issue is resolved.
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monitoring Jan 02, 2026, 07:36 PM UTC
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
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monitoring Jan 02, 2026, 08:00 PM UTC
We have intermittent degradation and the team continues to work the issue.
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monitoring Jan 02, 2026, 08:54 PM UTC
We have rolled back changes previously made and are continuing to work the issue.
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monitoring Jan 02, 2026, 09:24 PM UTC
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments from agents and CSRs. The customer facing portal will remain unavailable while we continue to work the issue.
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monitoring Jan 02, 2026, 09:53 PM UTC
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
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resolved Jan 02, 2026, 11:07 PM UTC
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 06:01 PM UTC
- Resolved
- Jan 02, 2026, 11:06 PM UTC
- Duration
- 5h 5m
Affected: PersonaPay and eVokePay
Timeline · 8 updates
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investigating Jan 02, 2026, 06:01 PM UTC
We have slowness in PersonaPay and are investigating the issue. Some pages fail to load.
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investigating Jan 02, 2026, 06:47 PM UTC
We are continuing to investigate this issue.
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monitoring Jan 02, 2026, 07:37 PM UTC
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
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monitoring Jan 02, 2026, 08:00 PM UTC
We have intermittent degradation and the team continues to work the issue.
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monitoring Jan 02, 2026, 08:54 PM UTC
We have rolled back changes previously made and are continuing to work the issue.
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monitoring Jan 02, 2026, 09:23 PM UTC
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments. The customer facing portal will remain unavailable while we continue to work the issue.
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monitoring Jan 02, 2026, 09:53 PM UTC
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
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resolved Jan 02, 2026, 11:06 PM UTC
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
Read the full incident report →
Critical December 29, 2025 - Detected by Pingoru
- Dec 29, 2025, 06:26 PM UTC
- Resolved
- Dec 30, 2025, 03:58 PM UTC
- Duration
- 21h 32m
Affected: PersonaPay and eVokePay
Timeline · 5 updates
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identified Dec 29, 2025, 06:26 PM UTC
We have identified degradation in our portal and users may be having trouble logging in or accessing certain pages or features. We are investigating the issue and expect to resolve it momentarily.
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identified Dec 29, 2025, 08:31 PM UTC
We have implemented database changes and continue to work this issue. Updates will continue.
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monitoring Dec 29, 2025, 10:32 PM UTC
A fix has been implemented and we are monitoring results. Payments are being completed in the portal successfully. Thank you for your patience. A root cause analysis is in progress.
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monitoring Dec 30, 2025, 03:55 PM UTC
Performance has remained stable and we are closing this incident.
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resolved Dec 30, 2025, 03:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:44 PM UTC
- Resolved
- Oct 21, 2025, 12:46 PM UTC
- Duration
- 17h 2m
Affected: PRES Platform (Oaks, PA)ICL Platform (Livonia, MI)Maestro Platform (Arden Hills, MN and Nashville, TN)
Timeline · 3 updates
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identified Oct 20, 2025, 07:44 PM UTC
We are experiencing intermittent issues with SMS and email due to the ongoing AWS incident (https://health.aws.amazon.com/health/status). We are monitoring and pausing campaigns as issues present, and releasing messages as performance improves.
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monitoring Oct 20, 2025, 09:55 PM UTC
AWS services are stable and we continue to monitor system performance. RevSpring services are processing requests and traffic as normal.
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resolved Oct 21, 2025, 12:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 03:57 PM UTC
- Resolved
- Oct 21, 2025, 12:47 PM UTC
- Duration
- 20h 49m
Affected: PersonaPay and eVokePayTalksoft Arrived and Forms
Timeline · 6 updates
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identified Oct 20, 2025, 11:51 AM UTC
We are currently experiencing an issue with services due to an issue at Amazon Web Services and are monitoring the issue. Status updates for AWS are here: https://health.aws.amazon.com/health/status.
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identified Oct 20, 2025, 03:57 PM UTC
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
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identified Oct 20, 2025, 06:00 PM UTC
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
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identified Oct 20, 2025, 06:01 PM UTC
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
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monitoring Oct 20, 2025, 09:55 PM UTC
AWS services are stable and we continue to monitor system performance. RevSpring portals are processing requests and traffic as normal.
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resolved Oct 21, 2025, 12:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2025, 01:13 PM UTC
- Resolved
- Oct 14, 2025, 03:43 PM UTC
- Duration
- 1d 2h
Affected: MySecureBill
Timeline · 4 updates
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identified Oct 13, 2025, 01:13 PM UTC
We are currently experiencing an issue that is preventing MyEasyView users from being able to login. Next update will be in 30 minutes.
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monitoring Oct 13, 2025, 01:28 PM UTC
We have identified the issue and determined that only some users were impacted. We have put in a fix and are monitoring. Next update will be in 30 minutes.
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monitoring Oct 13, 2025, 02:05 PM UTC
Access issues have been resolved. We are continuing to monitor.
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resolved Oct 14, 2025, 03:43 PM UTC
Monitoring confirms the issue is stable and resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2025, 05:46 PM UTC
- Resolved
- Nov 04, 2025, 09:50 PM UTC
- Duration
- 36d 4h
Affected: PRES Platform (Oaks, PA)LetterLogic Platform (Nashville, TN)ICL Platform (Livonia, MI)Maestro Platform (Arden Hills, MN and Nashville, TN)SDS PlatformNewark Platform
Timeline · 3 updates
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identified Sep 29, 2025, 05:46 PM UTC
We have received news that Canadian postal workers are on strike. It is our understanding that mail is being held at delivery centers and it is unknown when the strike will be resolved. It is our recommendation that any of our customers who mail to Canada hold those mailings until the strike resolves.
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monitoring Oct 21, 2025, 02:14 PM UTC
Canada Post has informed us that their union is updating the prior general strike to a rotating strike. As such, they have started accepting, processing, and delivering mail. USPS continues to pick up, accept, and transport mail and packages to Canada.
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resolved Nov 04, 2025, 09:50 PM UTC
This incident has been resolved.
Read the full incident report →
