Rev.io Outage History

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Rev.io had 12 outages in the last 2 years totaling 87h 39m of downtime — averaging 0.5 incidents per month.

There were 12 Rev.io outages since October 8, 2024 totaling 87h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rev.io

Major August 10, 2026

Ticketing Service Disruption

Detected by Pingoru
Aug 10, 2026, 10:01 PM UTC
Resolved
Aug 10, 2026, 10:06 PM UTC
Duration
5m
Affected: PSA Module
Timeline · 2 updates
  1. identified Aug 10, 2026, 11:06 PM UTC

    We are investigating a disruption affecting ticketing within the PSA platform. The issue originates in the billing platform service. Ticketing may be intermittently unavailable while we work to resolve it.

  2. resolved Aug 10, 2026, 11:06 PM UTC

    We experienced a brief disruption affecting ticketing within the PSA platform. The issue originated in the billing platform service and was resolved within a few minutes after the service was cycled. Ticketing is now fully operational. We are conducting a review to identify and address the root cause and to prevent recurrence.

Read the full incident report →

Minor July 30, 2026

PSA Web — Dispatch Board Degraded

Detected by Pingoru
Jul 30, 2026, 04:10 PM UTC
Resolved
Jul 30, 2026, 07:50 PM UTC
Duration
3h 39m
Affected: PSA Module
Timeline · 3 updates
  1. identified Jul 30, 2026, 04:10 PM UTC

    We are aware of an issue affecting the Dispatch Board within PSA Web. Some users may encounter an error when opening the Dispatch Board; other areas of PSA Web are unaffected. Our team has identified the cause and is actively working on a resolution. This issue began at 10:53 AM ET on July 30, 2026 and remains ongoing. We will post an update as soon as we have more information.

  2. monitoring Jul 30, 2026, 05:06 PM UTC

    We have deployed a fix for the issue affecting the Dispatch Board within PSA Web and are now monitoring to confirm full recovery. Users should be able to open the Dispatch Board normally again. We will post a final update once we have confirmed the issue is fully resolved.

  3. resolved Jul 30, 2026, 07:50 PM UTC

    The Dispatch Board degradation affecting the PSA Module has been resolved. Following the hotfix, we monitored the service and confirmed the Dispatch Board is operating normally with no recurrence. All functionality is fully restored. Thank you for your patience.

Read the full incident report →

Minor July 24, 2026

PSA Web — Ticketing Module Degraded Performance

Detected by Pingoru
Jul 24, 2026, 01:37 PM UTC
Resolved
Jul 24, 2026, 05:17 PM UTC
Duration
3h 40m
Affected: PSA Module
Timeline · 3 updates
  1. identified Jul 24, 2026, 01:37 PM UTC

    We have identified degraded performance affecting the ticketing module in PSA Web. Our team has isolated the issue and is actively working to resolve it while monitoring closely. We will post further updates as progress is made.

  2. monitoring Jul 24, 2026, 04:54 PM UTC

    A fix for the degraded performance affecting the PSA Web ticketing module was deployed earlier today. Ticketing is now performing normally, and we are monitoring closely to confirm the issue is fully resolved. We will post a final update once stability is confirmed.

  3. resolved Jul 24, 2026, 05:17 PM UTC

    This incident has been resolved. The fix deployed earlier today has held through our monitoring window and the PSA Web ticketing module is fully operational. Thank you for your patience.

Read the full incident report →

Minor June 29, 2026

Ticket Creation Incident - June 29th, 2026

Detected by Pingoru
Jun 29, 2026, 06:30 PM UTC
Resolved
Jun 29, 2026, 08:04 PM UTC
Duration
1h 33m
Affected: PSA Module
Timeline · 3 updates
  1. identified Jun 29, 2026, 06:30 PM UTC

    We have identified an issue affecting creation of ticketing for the PSA Web platform, and our team is working to restore functionality. Please refer to this page for further updates as our fix gets tested and deployed.

  2. monitoring Jun 29, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 08:04 PM UTC

    This incident has been resolved. A full Root Cause Analysis will be available from our team, reach out to Client Success for any further questions or issues.

Read the full incident report →

Major June 9, 2026

Investigating errors in PSA Web

Detected by Pingoru
Jun 09, 2026, 07:25 PM UTC
Resolved
Jun 09, 2026, 07:47 PM UTC
Duration
21m
Affected: PSA Module
Timeline · 2 updates
  1. investigating Jun 09, 2026, 07:25 PM UTC

    We are currently investigating reports of errors affecting PSA Web. Our team is actively looking into the issue and we will provide an update as soon as we have more information. We apologize for any inconvenience.

  2. resolved Jun 09, 2026, 07:47 PM UTC

    This incident has been resolved. The errors in PSA Web were caused by a component release that introduced a missing dependency. A rollback of that release has fully restored service, and PSA Web is now operating normally. A detailed root cause analysis (RCA) will follow. We apologize for any inconvenience.

Read the full incident report →

Minor June 5, 2026

Investigating authentication errors in Rev.io PSA

Detected by Pingoru
Jun 05, 2026, 12:53 PM UTC
Resolved
Jun 05, 2026, 04:33 PM UTC
Duration
3h 40m
Affected: PSA Module
Timeline · 3 updates
  1. investigating Jun 05, 2026, 12:53 PM UTC

    We are currently investigating a subset of authentication errors affecting Rev.io PSA. Some users may experience intermittent errors when signing in. We are actively investigating and will provide updates as more information becomes available.

  2. identified Jun 05, 2026, 01:26 PM UTC

    We have identified the cause of the authentication errors as an issue with an authentication token rotation process, impacting a small subset of users signing in to Rev.io PSA. Our team is implementing a fix and we will share another update shortly.

  3. resolved Jun 05, 2026, 04:33 PM UTC

    This incident has been resolved. The authentication errors were caused by an expired credential, which has been renewed. We have validated that sign-in to Rev.io PSA is functioning normally. We apologize for the disruption.

Read the full incident report →

Major April 24, 2026

Azure service issues

Detected by Pingoru
Apr 24, 2026, 07:45 PM UTC
Resolved
Apr 25, 2026, 12:30 AM UTC
Duration
4h 44m
Affected: Rev.io WebPSA ModuleBillCenter.net WebAgentClick WebREST APISOAP APIDeveloper Documentation (developers.rev.io)
Timeline · 5 updates
  1. investigating Apr 24, 2026, 08:57 PM UTC

    Azure is currently experiencing issues in the East region. We are monitoring service statuses and our affected resources.

  2. identified Apr 24, 2026, 08:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 24, 2026, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 25, 2026, 02:49 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Apr 25, 2026, 02:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

PSA login looping

Detected by Pingoru
Apr 21, 2026, 05:49 PM UTC
Resolved
Apr 21, 2026, 05:58 PM UTC
Duration
9m
Affected: PSA Module
Timeline · 3 updates
  1. investigating Apr 21, 2026, 05:49 PM UTC

    We are currently investigating this issue.

  2. identified Apr 21, 2026, 05:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 21, 2026, 05:58 PM UTC

    Authentication issue resolved.

Read the full incident report →

Minor January 22, 2026

Global Email Outages

Detected by Pingoru
Jan 22, 2026, 08:46 PM UTC
Resolved
Jan 23, 2026, 01:50 PM UTC
Duration
17h 4m
Affected: Rev.io WebBillCenter.net WebAgentClick Web
Timeline · 5 updates
  1. investigating Jan 22, 2026, 08:46 PM UTC

    There are global email outages affecting Google Gmail, Microsoft O365 Outlook, Twilio and others. Revio's support is built on Google, and responses/email updates are not being sent. This also is preventing MFA codes for client logins. Our team is monitoring the situation and hope it will be resolved soon.

  2. investigating Jan 22, 2026, 10:04 PM UTC

    The outage has been identified as affecting Microsoft 365 services. End users using Microsoft 365 to receive 2FA codes would not have received them. Rev.io's support has also been affected. We are continuing to monitor Microsoft's status for updates.

  3. monitoring Jan 22, 2026, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jan 22, 2026, 10:06 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jan 23, 2026, 01:50 PM UTC

    Microsoft has returned service to a healthy state.

Read the full incident report →

Notice December 6, 2024

Paya Intermittent Outage - 12/6/24

Detected by Pingoru
Dec 06, 2024, 08:45 PM UTC
Resolved
Dec 07, 2024, 05:05 PM UTC
Duration
20h 19m
Affected: Rev.io Web
Timeline · 2 updates
  1. identified Dec 06, 2024, 08:45 PM UTC

    Paya has alerted us of an intermittent outage from their end that started at approximately 2:15pm ET this afternoon. They are working to resolve the issue, but have not provided an ETA yet. Clients and end-customers may experience errors with payments unable to process during this time. Please refer to the Paya Maintenance & Service page below for further updates. Official Paya Alerts: https://support.paya.com/44510-knowledgebase/308786

  2. resolved Dec 07, 2024, 05:05 PM UTC

    This incident was resolved by Paya yesterday evening. If you have any further questions or concerns, please reach out to the Client Success team.

Read the full incident report →

Notice November 25, 2024

Microsoft Outlook/365 Outage

Detected by Pingoru
Nov 25, 2024, 04:42 PM UTC
Resolved
Nov 26, 2024, 12:33 AM UTC
Duration
7h 50m
Affected: Rev.io Web
Timeline · 2 updates
  1. identified Nov 25, 2024, 04:42 PM UTC

    There is a large-scale Microsoft Outlook/365 outage that may affect users with Outlook email inboxes. Microsoft has not provided any ETA for this being resolved, but we have had reports of intermittent email failures from clients using Outlook inboxes for their Rev.io communication. We are tracking the incident with the DownDetector status page below: https://downdetector.com/status/outlook/

  2. resolved Nov 26, 2024, 12:33 AM UTC

    Microsoft has resolved their outage and we expect all Outlook connections to resume normal activity. Please reach out to Client Success with any questions or concerns.

Read the full incident report →

Minor October 8, 2024

Paya Degraded Performance - October 8th, 2024

Detected by Pingoru
Oct 08, 2024, 06:24 PM UTC
Resolved
Oct 09, 2024, 06:53 PM UTC
Duration
1d
Affected: Rev.io Web
Timeline · 4 updates
  1. investigating Oct 08, 2024, 06:24 PM UTC

    We are currently investigating reports of payments errors when attempting to make payments using Paya. We have reached out to their team for guidance, and have involved our Engineering team as well. As soon as more info is available, we will update this incident page. Please reach out to Client Success with any concerns or questions, and thanks for your attention to this matter.

  2. monitoring Oct 08, 2024, 06:48 PM UTC

    A fix has been implemented by Paya and we are monitoring the results. Please reach out to Client Success with any questions. We will provide final guidance here once it's available.

  3. monitoring Oct 08, 2024, 08:00 PM UTC

    We are continuing to wait for the final 'all-clear' from Paya. They have made progress but have still encountered intermittent slowness/errors. As soon as we have a root cause and final update we will update this thread.

  4. resolved Oct 09, 2024, 06:53 PM UTC

    This incident has been resolved. For any issues with payments made yesterday during the intermittent outage, please reach out to our Client Success team for assistance.

Read the full incident report →