Revel Systems had 29 outages in the last 2 years totaling 2085h 28m of downtime — averaging 1.2 incidents per month.
There were 29 Revel Systems outages since June 1, 2024 totaling 2085h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.
The outage has been resolved and functionality restored.
Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.
Root cause has been identified and functionality has been restored. Monitoring for any changes.
There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.
This incident has been resolved.
We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]
We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at [email protected] Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433
The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344)
The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.
We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.
We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.
This incident has been resolved. Funds were processed and were sent on Friday afternoon.
Hello, Currently, WorldPay is experiencing an outage; therefore, payment operations will be affected.
This incident has been resolved.
We are currently experiencing telephony issues, and we are not reachable via our standard phone number. For support, please use: +1 (833) 437-3835 or send us an email at [email protected]
The issue has been resolved.
We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.
A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results.
The incident has been resolved. Merchant statements are available to be downloaded again.
We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved
Cloudflare outage has been resolved. Systems are fully operational
We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.
The issue has been resolved
Currently, Adyen is working on recovering checkout services, which are experiencing degraded performance
This incident has been resolved.
We are aware of an issue with our phone system due to our third-party provider and are engaged in a resolution. In the interim please contact us via, email at [email protected], or open a ticket via HelpSite support.revelsystems.com We appreciate your patience as we work to resolve this issue.
The issue has been identified
This incident has been resolved phone and chat systems are back online, service is restored to normal.
Our partners informed us about an incident regarding a funding delay that occurred on March 3rd. A small merchant group was impacted where sales for March 2nd were not fully paid out. Our partner engineers are working on missed partial payouts to be processed as same day. Merchants may see two payouts, one at the expected time and the other a few hours later.
This incident has been resolved.
We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well). Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality. You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
The issue has been identified and the fix is being tested.
The fix has been implemented and is being applied. We are actively continuing to monitor the issue.
This incident has been resolved.
Our partners engineering team has identified an issue that led to the 2/2 payout delay, funds were supposed to be paid out on February 4th. This issue caused a 1 day delay, the payout was included in February 5th deposit
This incident has been resolved.
Our payment processing partner is currently experiencing an outage. All teams have been notified and are actively working on a solution. In the meantime, please enable Offline mode to take payments offline: 1. Navigate to Settings on your POS and go to Payments 2. Toggle Accept Offline Credit Cards (If it's not yet enabled) and Enforce Offline Payments which will force the POS into Offline Mode NOTE: Forcing offline payments is performed at the Merchant's risk. As with any payment taken offline, there is a risk of authorization failure based on card status and available funds which can only be determined once reprocessed when online. The POS “Red bar” will continue to indicate the station is in offline payment mode. 3. Check and confirm that offline processing limits are configured by your business needs. More information about this: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418
The issue has been identified and is being worked on actively. In the meantime some capacity has been restored, please refresh your POS and take a payment to verify if the outage for your location is still active.
The incident has been resolved and all systems are now back to operational. Please refresh your POS and resume operation as normal.
This incident has been resolved. All functions have been verified to be fully operational. Please make sure to turn off offline processing and batch your payments at the end of the day.
You may experience these issues: - Access the Management Console - Perform a Refresh on the POS stations - Use Revel rewards/gift cards - Change product details in product setup - Perform EOD - Use House Accounts - Take manual credit card payments - View customers past orders - Utilize inventory management on the frontend
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for November 20th sales are affected and experiencing a delay
The impacted transactions have been funded and will be included in the next payout cycle today for the affected merchants.
This incident has been resolved.
We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for November 14 will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue where redeeming Punchh loyalty causes issues on POS.
POS 2.80.8 version containing the fix to the issue has been released. The issue will be resolved by updating your POS application, please call our support line for assistance with the update process.
Today, 9/25, there was an issue with the delta eMAF that caused subset of transactions from September 23rd to be paid on time, but the payouts were underfunded.The subset of impacted card present transactions underfunded today will be funded during standard payouts tomorrow 9/26.
This incident has been resolved.
Our partners informed us that some merchants may experience a 1 day deposit delay, we are investigating the issue and will provide more information with next status update
This incident has been resolved.
We are actively investigating issues with access to management consoles located in the EST timezone. Some users may not be able to log in to their management console and use POS in online mode. We will be providing further updates on the investigation. Please follow the following guide to use your POS with limited functionality: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418.
We have implemented changes to our systems and are seeing some management consoles recovering. We will continue to provide updates.
The fix implemented previously has been successful and the outage has been resolved. Currently, all servers are up. We are monitoring the situation further and determining the causes.
The incident has been resolved.