Resolved after 53 minutes, affecting Core Services, on August 29, 2024.
The fix implemented previously has been successful and the outage has been resolved. Currently, all servers are up. We are monitoring the situation further and determining the causes.
Affected components
Update timeline
- investigating Aug 29, 2024, 12:42 PM UTC
We are actively investigating issues with access to management consoles located in the EST timezone. Some users may not be able to log in to their management console and use POS in online mode. We will be providing further updates on the investigation. Please follow the following guide to use your POS with limited functionality: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418.
- identified Aug 29, 2024, 01:10 PM UTC
We have implemented changes to our systems and are seeing some management consoles recovering. We will continue to provide updates.
- monitoring Aug 29, 2024, 01:33 PM UTC
The fix implemented previously has been successful and the outage has been resolved. Currently, all servers are up. We are monitoring the situation further and determining the causes.
- resolved Aug 29, 2024, 01:35 PM UTC
The incident has been resolved.
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