Resolved after 2 hours 30 minutes, affecting Customer Support, on September 24, 2024.
We are continuing to work on a fix for this issue.
Affected components
Customer Support
Update timeline
- investigating Sep 24, 2024, 03:36 PM UTC
We are currently experiencing issues with the telephony system while calling customer support and other departments. The issue is being investigated as we speak. Scope: inbound calls sometimes go silent, however, we will call you back right away if this happens.
- identified Sep 24, 2024, 04:09 PM UTC
The issue has been identified, and we are working on a solution.
- identified Sep 24, 2024, 04:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 24, 2024, 06:06 PM UTC
The issue was resolved.
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