Revel Systems incident

Punchh Loyalty reedeming issues

Resolved after 17 hours 41 minutes, affecting Punchh, on October 5, 2024.

resolved Oct 06, 2024, 05:27 PM UTC

POS 2.80.8 version containing the fix to the issue has been released. The issue will be resolved by updating your POS application, please call our support line for assistance with the update process.

Started
Oct 05, 2024, 11:46 PM UTC
Resolved
Oct 06, 2024, 05:27 PM UTC
Duration
17h 41m
Detected by Pingoru
Oct 05, 2024, 11:46 PM UTC

Affected components

Punchh

Update timeline

  1. investigating Oct 05, 2024, 11:46 PM UTC

    We are currently investigating an issue where redeeming Punchh loyalty causes issues on POS.

  2. resolved Oct 06, 2024, 05:27 PM UTC

    POS 2.80.8 version containing the fix to the issue has been released. The issue will be resolved by updating your POS application, please call our support line for assistance with the update process.

Your product runs on more than Revel Systems

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →