Retreaver had 21 outages in the last 2 years totaling 2459h 14m of downtime — averaging 0.9 incidents per month.
There were 21 Retreaver outages since August 23, 2024 totaling 2459h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are working on resolving an issue with our AI model vendor. For the time being disposition analysis and AI chat features on learn.retreaver.com are currently offline. We will mark this as resolved once Retreaver AI services are restored.
This incident has been resolved.
Requests that were send through the night might have returned HTTP 504. If some ingest processes are dependent on this please be advised that these requests will have to be send again once the incident is resolved.
Improvements have been deployed and clients should not be experiencing this.
The issue is currently under investigation. Please use Call 1.0
A third party service involved in the reporting are experiencing issue. Working with them on a resolution.
Incident should be resolved. We are monitoring and confirming.
This incident has been resolved.
Over the last three days, we have observed a recurring industry-wide performance dip between 11:30 AM and 12:30 PM EST. During this window, several external platforms and agencies are experiencing significant RTB latency. Because Retreaver processes these incoming requests and routes them to buyers, this upstream slowdown is resulting in occasional “heavy load” alerts or timeouts. To mitigate this, Ping Shield is actively scaling its protection to stabilize the system. These bursts typically last for 10–15 minutes before service returns to normal. Based on the data we will release a few additional improvements to Ping Shield to help protect against them.
The incident has been resolved. It is occurring for a limited amount of time.
A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.
A fix has been implemented and we are monitoring the results.
Carrier marked as operational
There has been and instance of a report with degraded performance.
The incident has been resolved the benchmark report ran in a satisfactory amount of time
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.
Monitoring the results.
Monitoring the results.
We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)
We see no issues on our side. At the same time AWS reports that services are still impacted.
This incident has been resolved.
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.
We are continuing to investigate this issue.
Call are processing again. Continuing monitoring
We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.
You may occasionally see an error message with “We’re sorry, something went wrong.” We will be deploying a fix shortly.
We've identified an issue impacting a very limited set of users. A solution is being implemented. If you come across an error message when accessing our web portal and it's a showstopper, please get in touch with us and we'll find a way to help.
We detected another spike in errors for a subset of visitors to our website. Our team is investigating.
Website access has now been restored, we will keep monitoring for any further issues
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of some RTBs not showing up in our RTB Log reporting section. These RTBs are still operational and our engineers are working on resolving the issue so they appear properly in the Log section.
RTB log has caught and all the requests are shown
This incident has been resolved.
Investigating an issue with our reporting system
This incident has been resolved.
This issue will be restored shortly as we are currently rolling out a fix
This incident has been resolved.
https://statusgator.com/services/convoso
Convoso have updated their status page with 'likely issue'. Waiting for updates from them
Convoso's status health is marked as back up. https://statusgator.com/services/convoso/dialer
#### Summary At the start of the business day, several clients reported issues calls. Our team quickly determined that the issue was isolated to clients using Convoso. Other call traffic was unaffected. Over the next hour, additional clients—all using Convoso—experienced the same symptoms. At 9:30 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “potential issue.” At 9:40 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “likely issue.” We continued monitoring independently. Convoso have acknowledged an incident stating: #### Resolution Convoso resolved the issue on their end. No action was required from our systems.
We are currently investigating this issue.
Customers are complaining that calls are ending on transfer for no apparent reason
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
Twilio provided information about issues with their service: 'Programmable Voice - 11200 HTTP Retrieval Failures' https://status.twilio.com/incidents/djx8tktw4z0p
Twilio has updated their status to "operating normally". We will continue monitoring over the next hour.
This incident has been resolved.
We have received a complaint that in some cases resources are not loading and some pages cannot be displayed
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing issues with a small number of components not loading in our web app, such as the datepicker in Call Log. This has only been reported by a subset of users and may not impact everyone. Our development team is investigating.
UI components are loading.
We are continuing to investigate this issue.
This incident has been resolved.
Vendors providing the numbers are experiencing difficulties and we've temporary disabled the ability to purchase certain local area codes.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
This may impact routing of calls and outbound API requests .
This incident has been resolved
We are seeing carrier issues where some calls are not correctly marked as completed.
We are continuing to investigate this issue.
This incident has been resolved.