Retreaver experienced a major incident on May 19, 2026 affecting AI features, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
AI features
Update timeline
- identified May 19, 2026, 10:20 PM UTC
We are working on resolving an issue with our AI model vendor. For the time being disposition analysis and AI chat features on learn.retreaver.com are currently offline. We will mark this as resolved once Retreaver AI services are restored.
- resolved May 20, 2026, 06:10 AM UTC
This incident has been resolved.