Retreaver experienced a major incident on October 20, 2025 affecting Twilio Incoming Phone Calls and Twilio Incoming SIP Calls and 1 more component, lasting 13h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:35 PM UTC
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.
- monitoring Oct 20, 2025, 04:44 PM UTC
Monitoring the results.
- identified Oct 20, 2025, 04:44 PM UTC
Monitoring the results.
- identified Oct 20, 2025, 06:12 PM UTC
We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)
- monitoring Oct 20, 2025, 07:44 PM UTC
We see no issues on our side. At the same time AWS reports that services are still impacted.
- resolved Oct 21, 2025, 06:39 AM UTC
This incident has been resolved.