Resolved after 14 hours 4 minutes, affecting Twilio Incoming Phone Calls and Twilio Incoming SIP Calls and 1 more, on October 20, 2025.
We see no issues on our side. At the same time AWS reports that services are still impacted.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:35 PM UTC
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.
- monitoring Oct 20, 2025, 04:44 PM UTC
Monitoring the results.
- identified Oct 20, 2025, 04:44 PM UTC
Monitoring the results.
- identified Oct 20, 2025, 06:12 PM UTC
We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)
- monitoring Oct 20, 2025, 07:44 PM UTC
We see no issues on our side. At the same time AWS reports that services are still impacted.
- resolved Oct 21, 2025, 06:39 AM UTC
This incident has been resolved.
Your product runs on more than Retreaver
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services