Retreaver incident

AWS outage

Critical Resolved View vendor source →

Retreaver experienced a critical incident on October 20, 2025 affecting Twilio Incoming Phone Calls and Twilio Incoming SIP Calls and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:20 AM UTC
Resolved
Oct 20, 2025, 12:58 PM UTC
Duration
4h 38m
Detected by Pingoru
Oct 20, 2025, 08:20 AM UTC

Affected components

Twilio Incoming Phone CallsTwilio Incoming SIP CallsTwilio Outgoing Phone CallsTwilio Outgoing SIP Calls

Update timeline

  1. investigating Oct 20, 2025, 08:20 AM UTC

    We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.

  2. investigating Oct 20, 2025, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 11:24 AM UTC

    Call are processing again. Continuing monitoring

  4. resolved Oct 20, 2025, 12:58 PM UTC

    We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.