Resolved after 4 hours 38 minutes, affecting Twilio Incoming Phone Calls and Twilio Incoming SIP Calls and 1 more, on October 20, 2025.
We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:20 AM UTC
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.
- investigating Oct 20, 2025, 08:24 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 11:24 AM UTC
Call are processing again. Continuing monitoring
- resolved Oct 20, 2025, 12:58 PM UTC
We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.
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