Retreaver incident

Degraded performance on calls

Minor Resolved View vendor source →

Retreaver experienced a minor incident on February 20, 2026 affecting Call Handling, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 06:36 PM UTC
Resolved
Feb 20, 2026, 10:44 PM UTC
Duration
4h 8m
Detected by Pingoru
Feb 20, 2026, 06:36 PM UTC

Affected components

Call Handling

Update timeline

  1. identified Feb 20, 2026, 06:36 PM UTC

    A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.

  2. monitoring Feb 20, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 10:44 PM UTC

    Carrier marked as operational