RethinkBH experienced a notice incident on October 24, 2023, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 24, 2023, 07:15 PM UTC
We are investigating reports of slow site performance and are working on resolving them as quickly as possible.
- identified Oct 25, 2023, 02:42 PM UTC
Our Development Team believes they have identified the root cause of this issue and is working on deploying a fix as quickly as possible.
- monitoring Oct 25, 2023, 08:38 PM UTC
A fix has been implemented for the site performance issues. We are monitoring the results. Users will still experiencing issues with the Analyze Data tab.
- resolved Oct 27, 2023, 03:32 PM UTC
This incident has been resolved.
- postmortem Nov 14, 2023, 05:30 PM UTC
This issue was not caused by the 10/21 software release, but was due to a problem with one of our databases. The secondary database used for non-transactional data had a significant load increase, affecting the Mobile App, Web App, and other operations. The core issue was resolved on 10/24, and all graphing features were restored on 10/25.