RethinkBH incident

Funder Reports and Session Notes appearing blank or not loading

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on November 8, 2023, lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 02:32 PM UTC
Resolved
Nov 14, 2023, 05:30 PM UTC
Duration
6d 2h
Detected by Pingoru
Nov 08, 2023, 02:32 PM UTC

Update timeline

  1. investigating Nov 08, 2023, 02:32 PM UTC

    We are aware of reports of Funder Reports and Session Notes appearing blank or the pages not loading. We are investigating the cause of this issue and working on resolving it as quickly as possible.

  2. monitoring Nov 09, 2023, 04:58 PM UTC

    This incident has been resolved and steps have been taken to prevent it from occurring in the future. If you are still having trouble accessing a Session Note or Funder Report, please open a ticket with our Support Team (https://www.rethinkbehavioralhealth.com/support/).

  3. resolved Nov 14, 2023, 05:30 PM UTC

    This incident has been resolved. The root cause of these disruptions was traced back to the improper setup of server-based parameters. This oversight allowed Microsoft to take down servers with limited notice, resulting in the impact on our service. The issue was resolved on Nov 8.

  4. postmortem Nov 14, 2023, 05:31 PM UTC

    The root cause of these disruptions was traced back to the improper setup of server-based parameters. This oversight allowed Microsoft to take down servers with limited notice, resulting in the impact on our service. The issue was resolved on Nov 8.