RethinkBH experienced a notice incident on February 27, 2024, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 27, 2024, 03:01 PM UTC
We are receiving reports of site slowness from some users. We are investigating this and will post updates as soon as they are available.
- monitoring Feb 27, 2024, 06:55 PM UTC
A fix has been implemented. If you continue to see site slowness, please clear the cache and cookies on your browser for all time. To do this in Chrome (our recommended browser): • Open Chrome • At the top right, click the 3 vertical dots • Select Clear Browsing Data • In the 'Time Range' dropdown menu at the top of the new popup window, select 'All time' • Ensure that the checkboxes next to 'Cookies and other site data' and 'Cached images and files' are selected • Click Clear data To do this in other browsers, please follow the instructions at the link below. https://clear-my-cache.com/en/windows.html) If this does not the site slowness. Please open a ticket with our Support Team at https://www.rethinkbehavioralhealth.com/support/
- resolved Feb 27, 2024, 09:55 PM UTC
This incident has been resolved.