RethinkBH experienced a notice incident on May 21, 2024, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 21, 2024, 05:40 PM UTC
When exporting a billing export to Kareo some users are having the batch fail while receiving a Failed: Error updating patientAppointment Id = XXXXXXX cannot sync due to issue with client sync to Kareo." message. This is tied to the integration with Kareo/Tebra. We are working on resolving this issue as quickly as possible.
- resolved May 22, 2024, 01:36 AM UTC
This issue has been resolved. If you continue to have any concerns please contact your customer success manager or our product support team: https://www.rethinkbehavioralhealth.com/support/