RethinkBH incident

CKEditor message when editing Session Notes on the Rethink Web Platform

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on July 1, 2024, lasting 9d 18h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 06:56 PM UTC
Resolved
Jul 11, 2024, 01:11 PM UTC
Duration
9d 18h
Detected by Pingoru
Jul 01, 2024, 06:56 PM UTC

Update timeline

  1. investigating Jul 01, 2024, 05:41 PM UTC

    Some users may receive a message relating to the CKEditor version when editing session notes on the Rethink Web Platform. Our Development Team is investigating this issue and working on resolving it as quickly as possible.

  2. identified Jul 01, 2024, 06:56 PM UTC

    The cause of the issue has been identified as a message from an internal service that needs to be updated. We are working on adding this update as soon as possible. There is no impact to Session Note security and Session Notes can be edited and saved as normal by closing out the alert window.

  3. resolved Jul 11, 2024, 01:11 PM UTC

    A fix has been released for this issue. The message relating the the CKEditor version should no longer appear when editing Session Notes.