RethinkBH experienced a notice incident on August 28, 2024, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 28, 2024, 04:40 PM UTC
We were able to identify an issue with the Upload of Billing Export files that was causing a delay in uploads. This issue has been resolved and all uploaded exports are processing in the order they were received. It is expected to take a few hours for all uploads to be completed. We will provide further updates as the previously uploaded files continue to process.
- monitoring Aug 29, 2024, 01:43 PM UTC
All uploaded Billing Exports are still processing correctly. However, delays can still be expected as we continue to work through the backlog of submitted uploads. We expect the backlog to be cleared and the processing time to return to normal by the end of the day today.
- resolved Aug 30, 2024, 02:44 PM UTC
All previously requested Billing Exports have now been processed. Any new requests will process in the expected amount of time.