RethinkBH incident

Users unable to open or verify Travel Appointments

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on November 11, 2024, lasting 8h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 02:19 PM UTC
Resolved
Nov 11, 2024, 11:01 PM UTC
Duration
8h 41m
Detected by Pingoru
Nov 11, 2024, 02:19 PM UTC

Update timeline

  1. investigating Nov 11, 2024, 02:19 PM UTC

    We have received reports from several users that they are unable to open or verify travel appointments. Our Development Team is investigating this issue. We will provide updates as soon as they are available.

  2. monitoring Nov 11, 2024, 08:34 PM UTC

    A fix has been released to address the issue of users being unable to open Travel Appointments on the scheduler. We will continue to monitor this issue to ensure that the fix is working as intended.

  3. resolved Nov 11, 2024, 11:01 PM UTC

    This issue is now resolved. Please contacting Rethink Support at https://www.rethinkbehavioralhealth.com/support/ if you continue to run into issues opening Travel Appointments.